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Job Summary
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Manages Clinical Operations at complex ambulatory sites or multiple sites. Will oversee sites that have at least 2 unique complexities such as an Ambulatory Surgery Center, Full imaging suite, and/or Urgent Care. Will help to ensure clinical safety for at least 20 specialties. Coordinates the clinical operations at a multi-specialty office. Supervises clinical staff. Develops, implements, and maintains clinical and operational policies and procedures in consultation with physicians and site manager. This position supports optimal patient flow. Coordinates education of staff for onboarding of new physicians/programs. MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient, every time, at every touchpoint. All associates are accountable for their role in meeting patient experience standards.
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Minimum Qualifications
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Education/Training
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Bachelor’s degree in Nursing required; Master’s degree preferred.
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Experience
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3 years of progressively more responsible job-related nursing and medical office practice experience, preferably in busy multiple physician practices and solve patient and staff problems. 1 year RN supervisory experience in a medical office or ambulatory health setting. Knowledge of Joint Commission standards.
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License/Certification/Registration
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Valid RN license in Maryland, District of Columbia or Virginia, or any combination as required based on work location(s). CPR certification required.
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Knowledge, Skills & Abilities
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Excellent customer service/patient interaction skills; computer and electronic medical record skills. Excellent verbal and written communication skills. Ability to establish and maintain effective working relationships. Ability to maintain a work pace appropriate to the workload. Ability to follow verbal and written instruction. High-level problem-solving skills as well as independent judgment skills relating to clinical care, policy and procedure needed.
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Primary Duties and Responsibilities
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Actively works to create a cohesive and productive work team by acting as a mentor for the clinical staff; leading by example and fostering staff development.
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Conducts staff meetings and regularly distributes and ensures receipt of information regarding new developments, policies, and procedures.
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Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Addresses roadblocks to achieving goals and objectives. Ensures compliance with governmental and accreditation regulations.
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Ensures clinical staff is properly and thoroughly trained and competent to assist all physicians in the site.
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Ensures compliance with governmental and accreditation regulations; monitors logs and ensures quality control.
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Establishes work schedules and daily assignments while delegating and assigning responsibilities/duties and assures proper accounting of hours and paid time off. Receives associate absence calls.
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Identifies and addresses potential infection control needs.
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Implements develop, modifies, and reinforces MedStar Ambulatory Services policies and procedures to ensure quality performance as well as cost reduction.
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Interviews, hires, evaluates performance, promotes, and disciplines staff in conjunction with the site manager.
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Maintains continuing education program for staff by giving or arranging for in-services and providing for training opportunities.
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Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings serves on committees, and represents the department and hospital/facility in community outreach efforts as appropriate. Participates in training classes for quality and safety, infection control, OSHA, EMR, CPR, TJC, safety, compliance, and others as required.
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Performs other duties as assigned.
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Procures and manages unit equipment, instrumentation, supplies, etc. Evaluates and recommends new equipment and instruments.
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Promotes an atmosphere of respect towards patients, families, vendors, employers, and co-workers and speaks and acts professionally at all times.
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Provides adequate training of new associates and conducts competency testing for clinical staff in all specialty areas and ensures certificates are kept current.
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Reports statistics, evaluate problems and proposes solutions or the office.
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Resolves conflicts between patients, physicians, and staff independently and/or in consultation with the physicians.
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Supports new clinical and service initiatives; embraces new technology and the use of electronic health records.
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Works with physicians and staff to minimize the patient wait by arranging for appropriates coverage to maintain optimum patient flow among all specialties. Seeks opportunities to improve care and the patient experience.
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Works with the site manager and physicians to create an efficient practice and workflow.
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MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.