Technology Delivery Lead

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on peoples lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Technology Services (TS) delivers a rolling Portfolio of technology projects / technology-based changes that are commissioned internally from within TS, or externally from the business.

TS deliveries typically cover work on behalf of the wider organisation (e.g. technology refresh, enterprise systems roll-outs, major infrastructure changes, etc.), whereas business deliveries typically cover solutioning, systems development & implementation for bids, development of new functionality for existing systems, packages of enhancements for existing systems, or IT installation / decommissioning for sites.

The purpose of this role is to effectively plan, organise and deliver technical projects allocated from this portfolio. This may be as a technical project in its own right, an aggregated collection of small changes, or as a technical workstream within a wider business project (reporting as a technology workstream lead into a business Project Manager).

Delivery Management
Develop and maintain effective delivery plans, including comprehensive definition of activities, deliverables, schedules, resources, responsibilities, costs and governance.
Ensure effective management and control of delivery, ensuring that it is in line with agreed schedules, budgets, resourcing, and scope/outcomes, and ensuring that non-technical but complementary activities are in place (e.g. business change).
Management of risks & issues, proactively identifying / managing decisions that need to be addressed to facilitate delivery and facilitating the removal of delivery blockers / managing escalations as appropriate.
Proactively tracking project & portfolio health through collation and analysis of status reporting, assurance checks and engagement in project governance, then initiating action as required.
Assurance of work from delivery contributors to ensure consistent application of delivery standards and processes.
Setup and facilitation of governance for projects or programmes of work, ensuring Sponsor and key stakeholders are in place and proactively participating in governance.

Stakeholder Management
Maintaining transparency of delivery through active review and communication of project delivery to key stakeholders particularly the ESD leadership team including use of status reports and project information.
Ensuring effective communications to project stakeholders and staff to facilitate high levels of engagement and support effective implementation.
Managing engagement and relationships between all delivery contributors to ensure effective project delivery.

Leadership & Management
Ensure effective collaboration between all delivery contributors (internal Maximus resources, contract resources, and any external resources, e.g. technology suppliers/partners).
Provide active leadership and management for direct delivery team members, and wider portfolio delivery team, ensuring and supporting achievement of consistent application of delivery standards and processes. This applies to Maximus resources, contract resources, and technology suppliers/partners.

Qualifications and/or Experience
Essential

Degree level or equivalent in Information Technology, Computer Science, Business Administration or related field of study OR an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job, ie has level of technical competence to effectively manage the required solution delivery
Substantial experience of delivering or managing technology and business change in complex environments and recent experience in a technology programme / project management role, working with senior level stakeholders in a Professional Services organisation.
Demonstrable experience of directly managing delivery through technology suppliers / 3rd parties.
Substantial experience of managing stakeholders at all levels across technology and business areas.
Trained in, and demonstrable experience of using formal project delivery methodology, e.g., PRINCE2, Managing Successful Programmes, P3O, PMI or equivalent.
Knowledge and experience of delivering technology change through different development processes & methodologies (e.g. Agile, Waterfall, etc.).
Desirable
Formal qualification at PRINCE2 Project Management Practitioner level or equivalent*
Knowledge of portfolio, resourcing, or project management tools, e.g. SmartSheet, MS Project, Jira, etc.
Individual competencies
Proactive, methodical, and thorough approach to the development and management of plans.
Excellent ability to communicate in both written and oral forms, to technical and non-technical audiences.
Excellent ability to plan, prioritise and modify schedules to meet changing deadlines.
Ability to work independently to objectives without close supervision.
Ability to manage multiple high priority pieces of work in parallel.
Customer focussed, with the ability to understand stakeholder goals and priorities.
Flexible and pragmatic attitude, with the ability to work and communicate effectively with people at all levels of the organisation.

Excellent influencing of peers and customers to assure project outcomes are achieved while maintaining positive and productive relationships.

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.