IT/AV Assistant

Legends Seattle, WA

About the Job

Description

IT / AV Assistant – Sky View Observatory (Seattle, WA)

LEGENDS

Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

Responsibilities:

  • Ensure pre-opening walk-throughs are completed to ensure all systems are operational prior to the attraction opening
  • Provide technical support for applications including Ticketing and POS hardware / software
  • Working with 3rd party system providers, diagnose issues and ensure they are addressed
  • Provide troubleshooting for basic infrastructure problems, escalating to external providers as necessary
  • Oversee software maintenance of applications
  • Maintain a high level of system support to end-users at all times
  • Ensure replacement of defective POS, related hardware and audio-visual equipment
  • Ensure an inventory of all POS and audio-visual hardware and network devices is maintained and ensure broken equipment is repaired / replaced
  • Ensure all technical support issues are logged in Legends ticketing system
  • Work with outside partners on implementation, maintenance and support of desktop, network and server infrastructure components
  • Maintain a thorough knowledge of the organization and adhere to all organizational technology standards
  • Responsible for communicating / promoting IT standards and ensuring they are followed in their facility
  • Assist with the setup for special events
  • Ensure good systems documentation is maintained


Requirements:

  • High School Diploma or GED required with relevant work experience
  • Associated Degree in a technology related field preferred
  • CompTIA A+ or Network+ certification desired
  • Minimum 2 years of Service Desk support
  • Excellent knowledge and experience of supporting PC and / or POS system hardware
  • Good understanding of networking concepts and troubleshooting including TCP/IP, VLAN's, wireless LANs
  • Ability to operate and troubleshoot AV equipment and systems – i.e. projection systems, display devices, AV control systems, digital signage preferred
  • 1-3 years of application support experience in an environment with more than 100 users
  • The ideal candidate for this position will be performance driven, have outstanding interpersonal skills, and a strong working knowledge of the technical requirements outlined above
  • Must be detail oriented, comfortable problem-solving, organized, service oriented and responsible
  • Excellent verbal, written and influencing skills
  • Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT infrastructure to ensure its 24x7 availability
  • Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds
  • Ability to climb ladders to access hardware
  • Must be flexible to be work weekends and to work before, during and after all events (including late nights and weekends)
  • Bi or Multi-lingual a Bonus


DISCLAIMER: The above is intended to describe the general contents and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.