Above Store Leader

KFC
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Job Details

  • Location: Houston, TX, 77074
  • Date Posted: 2026-04-05
  • Employment Type: Full Time
  • Category: First-Line Supervisors of Retail Sales Workers
  • Req Number: 10f24612-3795-46d3-8596-ab43010b71ee
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Description

Continue your career path buy joining our team! At EMERGE! you'll work and have fun at the same time, while accomplishing impressive results and building a great team. You'll build relationships with great people and provide great customer service. If you're already a successful manager, you need to check out our (Area Coach) District Manager position. As a District Manager, you have the keys to multiple $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way.

The job duties include:
• \tManages, trains, and coaches General Managers
• \tDirects and assist with assigning employees as needed to ensure all aspects of service meet operational standards
• \tAdheres to and monitors management compliance of the employee handbook, policies and practices.
• \tTakes appropriate action to address employee issues and policy violations and immediately
• \tReviews employee and management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with company policies and applicable law.
• \tMonitors multiple restaurant cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary.
• \tMonitors performance of vendors. Takes immediate corrective action when necessary.
• \tAudits units employment-related records and payroll records.
• \tReinforces the importance of placing guest needs first to management on a consistent basis.
• \tResponds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.
• \tRecruits, interviews and hire management team members to achieve proper staffing levels.
• \tApproves compensation levels of employees and managers within company guidelines.
• \tPrepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.
• \tDevelops and implements a marketing plan for region.

Requirements:
• \tHigh school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
• \tMinimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision - Multi-unit supervision experience is preferred.
• \tRequired to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays
• \tKnowledge of recruiting, interviewing and selection practices
• \tKnowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• \tLeadership and supervisory practices and skills; effective verbal and written communication skills - Basic accounting and computer skills
• \tAbility to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• \tProblem solving, decision-making and conflict-resolution skills
• \tAbide by the company's appearance, uniform and hygiene standards