Cashier/Guest Service

Jack In the Box
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Job Details

  • Location: Santa Clara, CA, 95051
  • Date Posted: 2019-01-17
  • Employment Type: Full Time
  • Category: Customer Service
  • Req Number: 05de7940-e48b-425c-a8e4-a77800f60fd4
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Brand Ambassador  Has passion for the business and pride in Jack in the Box.  Inspires team members to embrace the brand.  Is proud to represent Jack in the Box. Focus on the Guest  Treats guests with care and respect.  Is passionate about serving the guest.  Has a happy, friendly personality that is engaging to both the guest and other employees.  Reads the guest and anticipates their needs. Pays attention to guests’ verbal and non-verbal communications and addresses them proactively.  Handles guest complaints – says “Yes” to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest. Understands that a guest is never an interruption. They are the first priority. Team Skills  Treats fellow team members with care and respect.  Is a good team player.  Has a positive can-do attitude.  Is dependable and reliable.  Is willing to help others.  Keeps calm and does not show signs of stress.  Is open and willing to work with people of all backgrounds. Commitment  Thrives in a fast-paced, high energy, team environment.  Performs professionally during difficult situations and/or high volume times.  Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.  Takes corrective action to resolve issues that could jeopardize food safety or food quality.  Is flexible and changes direction based on the needs of the business.  Works with a sense of urgency.  Knows the products and menu.  Follows Jack in the Box policies and standards.