*FULLY REMOTE* MUST BE LOCAL TO GEORGIA, NEVADA, PENNSYLVANIA, OR KANSAS!*
Create, develop and maintain client-facing and internal documentation for all internal products. Stay abreast of the latest tools and techniques that are used in the technical writing industry. Manage multiple complex assignments simultaneously to achieve established deadlines.
Perform duties under general directions from the Team Lead
Design, develop and maintain technical and user online help, web content and hard copy documentation
Prepare and provide support for developing program communications, online web content, user manuals, videos, training materials, installation guides, proposals, and reports.
Produce product reference guides and other client-facing materials such as videos, user manuals, installation guides, proposals, and reports, training materials, knowledge-based articles and frequently asked questions and answers.
Independently gather source material through research, meetings and interviews with stakeholders or other means to stay abreast of documentation needs and updates
Create and tailor product documentation, based on target audience, to maximize usability
Estimate completion schedules and participate in project planning to meet deadlines
Head documentation team activities to maintain and improve documentation standards, quality, creation process and delivery
Evaluate and edit customer-facing document design and content created by Support, IT and other Documentation Specialists
Provide expertise and knowledge about new online documentation techniques
Mentor other Documentation Specialists
Backup Team Lead when requested
Other responsibilities as assigned
Experience developing and/or performing customer training is a plus.
Experience using Salesforce ticket and task management system a plus.
Undergraduate degree (English, Journalism or Communications preferred) and/or an equivalent level of recent and relevant experience in the software and/or payroll industries performing communications and/or product documentation will also be considered.
A minimum of 8 years recent and relevant experience as a technical writer of which at least six are in the software industry
Efficient in RoboHelp 2017, Dreamweaver 2017, Adobe Acrobat X Pro and Reader, Microsoft Office Suite, or compatible products.
Expert level experience with HTML required
Strong organizational and time management skills
Highly organized and process-oriented with the ability to handle multiple requests in a timely manner.
Able to work independently, with direction, and in a fast-paced team environment.
Excellent written and oral communication skills
Have excellent reading, understanding, and writing abilities with excellent editing, proofreading and grammar skills.