Insight Global is seeking a Technical Support Specialist for a start-up, digital content studio client of ours. They intersect storytelling and technology, creating cutting-edge films, animations, and video games. They are passionate, creative, and driven by innovation. As they scale, they are looking for a Technical Support Specialist who thrives in dynamic environments and is excited to support their creative operations. This position will be on site five days a week in Miami, FL.
You will be the go-to expert for IT support across our team. You’ll ensure our systems run smoothly, troubleshoot issues, and empower our creatives to focus on what they do best. This role is ideal for someone who enjoys autonomy, problem-solving, and working in a fast-paced, creative environment.
Key Responsibilities
• Provide hands-on technical support for Mac desktops and laptops.
• Troubleshoot and resolve issues related to Google Workspace (Drive, Gmail, Docs, Sheets, etc.).
• Manage user accounts, permissions, and system configurations.
• Maintain and support hardware, software, and network systems.
• Document technical processes and create user-friendly guides.
• Collaborate with cross-functional teams to identify and resolve IT challenges.
• Proactively monitor systems and suggest improvements.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
• Experience in creative industries (film, animation, gaming).
• Experience setting up servers
• Familiarity with remote support tools and ticketing systems.
• Basic networking knowledge (Wi-Fi, VPN, DNS, etc.).
• 3 years of experience in IT support or a related technical role.
• Strong experience supporting MacOS environments.
• Proficiency with Google Workspace tools and troubleshooting Gmail and Drive issues.
• Experience with asset management (ideally Snipe-IT)
• Comfortable working autonomously and managing priorities independently.
• Excellent communication and problem-solving skills.
• Ability to thrive in a startup culture — flexible, proactive, and resourceful.