Insight Global is looking for a Service Desk Analyst to join one of Canada's financial services companies. Thsi candidate will provide support by phone or onsite across geographically distributed locations for the companies corporate locations, financial advisors and branches as well as independent agents and associates. Specifically, they will provide first and second level support for all end users computing devices; including HP desktops and laptops, and HP printers and Microsoft Surfaces devices. They will perform general troubleshooting for: Windows 10, MS Office (2016 and O365) and financial industry software
applications.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
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- A minimum of 3-4 years of hands-on experience deploying, and supporting computer hardware and software;
- Experience delivering exceptional customer service in a blended remote/on-site Service Desk role; and
- Experience within banking, financial services, or brokerage industries is highly desirable.
Licenses/Certifications
- CompTIA A+ or MCITP/MCSE or MCP Certification or equivalent hardware break-fix skillset; and
- ITIL v3.0 or higher (Foundations).