Onsite Technician

Insight Global
Apply for Job

Job Details

  • Location: Topeka, KS, 66603
  • Date Posted: 2023-07-20
  • Employment Type: Full Time
  • Category: Manufacturing/Production
  • Req Number: 300123
Apply for Job


Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Position to start in Tapeka, KS for 4-6 Weeks -- then to Overland, Kansas Colgate Headquarters

* Performing call setup, 1st and 2nd level problem determination (defective microphone, remote control not working, system or system component turned off, power cables unplugged, etc.) as needed using designated client tools and procedures

* Experience in Broadcasting

* Managing designated videoconferencing & audio-visual facilities, systems maintenance, operations and administration of client standards of video, audio and web conferencing services

* Installing small or portable videoconference & nonintegrated audio-visual hardware

* Provide training and client support to users in the operations of videoconferencing & audio-visual systems

* Assisting and/or providing guidance to other videoconferencing & audio-visual coordinators

* Compiling room and equipment inventory for the client's database

* Coordinating videoconferencing & audio-visual activities with other client's facilities as required (e. g... Company/Department Communication Meetings, Special Events, etc.)

* Full knowledge of clients conferencing standards

* Accepts personal responsibility for client satisfaction

* Establishing and maintaining effective working relationships

* Ability to have flexibility for off-hour setup or support requests

* Ability to work effectively under pressure and often independently

* Direct telephone interaction with user community and business unit professionals

BiAmp and Clear One DSP certifications is a plus

* Bachelor's degree in Computer Science or Communications is a plus

* Crestron 101 Toolbox and Digital Media certifications is a plus

* Infocomm Certified Technology Specialist CTS

* Network +

* Legacy Tandberg Certifications

* Cisco Certified Network Associate - CCNA

* 5-10 years' prior work experience in video conferencing & audio-visual support

* Valid Driver's license