This large municipality is needing extra help in their call center environment. This will be an onsite 8-5 M-F position. 85% of the role will be phone support where they would be taking incoming calls from internal employees and drafting tickets, trouble shooting over the phone, or escalating the issue up. They will be managing tickets in the ticket portals and expected to close out around 100 tickets per month. Some issues may require hands on which will involve local travel around Plano to other locations.
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SCCM
Mobile Device trouble shooting
Comptia certifications
Microsoft certifications
1-2 years experience in a helpdesk/Service Desk role providing mostly phone support
Direct Experience with Hardware and Software Trouble Shooting
Windows 10 experience
Experience Remoting into users and troubleshooting using remote software
Imaging experience
Microsoft and Adobe trouble shooting experience
Ticketing system experience (service now preferred)
Excellent customer service and communication