IT Field Technician

Insight Global
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Job Details

  • Location: Brentwood, TN, 37027
  • Date Posted: 2022-06-20
  • Employment Type: Full Time
  • Category: Manufacturing/Production
  • Req Number: 169435
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Description

This role provides onsite and occasional remote technical support and assists with pre-deployment configuration and new site installation for various customers. This should be an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve basic desktop and systems administration support along with:

Create and manage Service Requests, Incidents, and Problems through a ticketing system.

Help ensure day-to-day operations of IT Infrastructure.

Answer Inbound Service calls as necessary.

Troubleshoot and administer Windows-based applications, Operating Systems (desktop and server), and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server).

Perform virus and malware remediation.

Perform computer and server imaging / build outs.

Troubleshoot MFP/scanner/fax.

Ensure successful new site installations.

Configure printers & switches (basic only).

Complete technical documentation of installed / configured equipment.

Troubleshoot WiFi/network connectivity.

Perform any other task or duty as assigned or required.


-Hardware exp

-Citrix
-3+ years experience supporting Windows desktops and/or Windows servers

-Networking experience troubleshooting/configuration, DNS, DHCP, etc.

-Personality fit has to match others we find for C Spire since this is a heavy customer facing role