FOH Attendant

ISS World - Organic
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Job Details

  • Location: Ipswich, MA, 01938
  • Date Posted: 2022-04-27
  • Employment Type: Full Time
  • Category: Restaurant
  • Req Number: 17280
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The FOH Attendant's purpose is

• To drive customer service, employee engagement, safety programs, signage, micro kitchen supervision and daily operations

• To satisfy the needs of the client and customer by providing high quality, cost effective food service operations.

• To participate and lead in establishing corporate employee training and development programs as instructed by the Food Service Manager or General Manager.



Success Criteria


• Effective Team building

• Solve any customer complaints or issues

• Follow all food safety regulations

• Staff scheduling

• Hire and training new employees



Key Areas of Collaboration and Influence


• Work with the GM and Executive Chef on team programming and safety.

• Work with GM on duties assigned.



Ideal Candidate Experience


• Experience in food systems with a high school diploma or equivalent.

• Attention to detail

• Ability to multitask

• Interpersonal skills

• Ability to give and receive constructive feedback

• Shows ability to lead a team



Key Accountabilities


• Day to day support of all front of the house and micro kitchen activities.

• Tasks assigned as needed by the Food Service Manager or General Manager.

• Must comply with all ServSafe and HACCP programs and standards.

• Building strong customer relationships and delivering customer-centric solutions.

• Develop good customer relationships and address customer service needs.

• Demonstrate a high level of accountability and self-awareness.

• Build teams to be customer-focused and solutions-oriented, all while being flexible in constant change.

• Maintain service standards and CPEs of the client.

• Maintain product inventory to established levels.

Be able and have a driver's license to operate company vehicles.



Physical Demands & Work Environment


• Work up to 8 hours a day on your feet, excluding breaks.

• Must be able to lift a minimum of 25lbs.

• Come to work properly dressed according to the dress code.

• Employee must be able to work under pressure and time deadlines during peak periods.


As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.


ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.