Senior Manager, Sales Solutions

Job Description

***This role can be located in Dallas, TX, or McLean, VA***

 

The Hilton Customer Experience team uses guest insights to evolve our already industry-leading, differentiated channels and deliver frictionless, personalized experiences for our customers. From digital key to controlling your room via our app, we humanize the digital experience to serve our always-connected consumers with unique offerings in the best channels so that they continue to feel that Hilton hospitality every step along their journey with us.

What will I be doing?
As the Senior Manager, Sales Solutions, you will be responsible for ensuring the Hilton Worldwide Sales (HWS) Salesforce instance is optimized across all teams and verticals by leading the core solution team and working with Sales Governance, Sales Leadership, and directly with Sales Professionals! You will be responsible for the overall management of the enhancement release process, the systems sales enablement strategy, and for carrying out the defined roadmap to deliver new solutions that support the HWS teams. In addition, you will manage vendor relationships, and integrated solutions (including AppExchange products), oversee the Salesforce enhancement process as well as tune the performance of the instance and perform other related functions as directed by the Director, Sales Solutions.

Additionally, you will engage with multi-functional teams and lead/participate in multi-functional initiatives in support of Hilton’s KSPs as they relate to property sales solutions.

More specifically you will:

• Lead the definition and documentation of business processes for new solutions.
• Review, analyze and evaluate system configuration, business requirements and user needs to provide solutions using configuration and/or AppExchange products that meet business requirements and adhere to the overall design and security of the Hilton Salesforce Org.
• Oversee the full lifecycle enhancement release process through collaboration with internal teams to gather requirements, prioritize goals with the business, and at times research, build, test and deploy major enhancements.
• Challenge business requests and requirements to ensure that final configurations are suitable for all global users and partners.
• Act as subject matter expert on all foundational aspects of Salesforce Cloud products and on the Hilton data schema and flow of data across various systems.
• Deliver polished and impactful communications for the above property sales team.
• Lead the overall strategy for the sales enablement platform and related activities.
• Create and lead training materials to support new functionality including writing eLearning modules, quick sheets, videos, and system walk-throughs.
• Participate in defining automation and integration projects with multi-functional teams to enhance the system and user performance.
• Handle relationships with external vendor(s) to understand and run configurations related to managed package(s).
• Build and demonstrate configuration prototypes in Salesforce to various team members.

What are we looking for?
We believe the success in this role will demonstrate itself through the following attributes and skills:

• Experience working in a functional role with business partners on requirements, process refinement, and prioritization.
• Effectively and professionally engage with partners, being able to explain the system in plain language, guiding solutions, and prioritization.
• Ability to successfully collaborate with sales & technology partners to guide solutions and prioritization.
• Foundational data analytics abilities, and strength in communication and program adoption experience, with the confirmed ability to influence, motivate and engage diverse partners and teams.
• A passion for finding creative solutions in developing, prioritizing, and implementing strategic solutions.
• Solid ability to explain complex system functionality in a clear and concise manner, in both written and verbal formats.
• Self-motivated and willing to take initiative in identifying, prioritizing, and implementing tasks with a personal dedication to succeed.
• The purposeful aim is to seek system improvements to enhance sales effectiveness through consultative evaluation of functional and non-functional system requirements, an adaptation of existing methodologies, and by creating and customizing learning materials.
• Ability to translate desired business outcomes into technical requirements and solutions, and influence process and system decisions that have a company-wide impact.
• Strong bias for action; ability to take ownership.
• Experience handling vendor relationships.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Ten (10) years of professional experience in Technology or related field
• Seven (7) years of experience with Salesforce Sales Cloud product(s)
• Travel up to 20%

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Twelve (12) years of experience in Technology or related field
• Nine (9) years of experience working with Sales teams and Salesforce.com
• Salesforce Certified/Advanced Certified Administrator and/or Salesforce Force.com Developer Certification
• Experience with development/integration (SOQL), Experience with web technologies for data transport and integration (TCP/IP, HTTP/S, SOAP/XML, REST/JSON)
• Experience with Conga Composer

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.