JOB DESCRIPTION
A Rooms Division Administrator at the iconic London Hilton on Park Lane is responsible all administrative tasks within rooms division including general cashiering, placing and receiving orders, processing invoices, reconciling guest bills and act as an escalation for all billing related quarries.
What will I be doing?
As a Rooms Division Administrator, you are responsible for carrying out the daily and regular administrative tasks related to the management team of the Rooms Division.
- Carry out daily administrative activities of the Rooms Division while adhering to Hilton Standards, policies and procedures
- Provide secretarial support to the Director of Rooms and other members of the Rooms Division Management team as required.
- Oversee and take ownership of the daily general cashiering for the hotel
- Have process orders for departments in Rooms Division, do regular stock takes and ensure stock levels are kept in line with business demands.
- Receive and distribute postal mail
- Work on billing enquiries and resolve outstanding quarries with the Front Office team
- Take notes in official meetings relating to team members
- Work with centralised finance team to resolve any posting concerns in the PMS system
- Identify and build internal and external relationships
- Carry out all filing
- Assist and work on with special projects as requested
- Support with the operation as required.
What are we looking for?
A Rooms Division Administrator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Superb can-do attitude and ownership with the ability work on your own as well as in a group.
- Excellent verbal and written communication skills
- Excellent administration and IT skills
- Committed to delivering a high level of customer service, both internally and externally
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Experience using a Property Management system, ideally OnQ.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous supervisor experience in front office or worked as a housekeeping office coordinator