HILTON COBHAM - We are Hilton we are hospitality.
Would you like a career with a company recently voted number 1 in great paces to work in the UK? Then this could be the opportunity for you.
Hilton Cobham are recruiting now for a Reception Shift Leader to join our front office team
Please do note this role is based at Hilton Cobham, which is located in Surrey, therefore relocation to the area would be needed.
We are able to offer live in accommodation at the hotel charged at £8.36 per day including bills, 3 meals and tea/coffee taken from our Team Member canteen and Wi-Fi
BENEFITS
- Live-in staff accommodation available: charged at £8.36 per day including bills, 3 meals and tea/coffee taken from our Team Member canteen and Wi-Fi
- Free meals on duty
- Salary £22,000 a year – 39 hours a week
- Travel and food discounts: - 30 hotel nights from £35 per night plus 50% off F&B (subject to individual outlets)
- Holiday: 28 days including bank holidays (increasing yearly)
- Pension scheme
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Free uniforms
- Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
- Personal Development: programmes designed to support your career
A Shift Leader supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries.
What will I be doing?
As Shift Leader, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise accurate and efficient Reception operations including check in/out procedures
- Support Team Members in handling Guest requests and enquires to ensure a positive outcome
- Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
- Ensure a consistent, high level of customer service
- Brief your team on any events or VIP guests in the hotel that day
- Drive sales revenues and promote hotel services and facilities for up-selling opportunities
- Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
- Act in accordance with the front of house equipment and the property management systems
- Conduct training programs on an ongoing basis
- Carry out shift handovers and brief team members as required
- Follow company brand standards
- Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
What are we looking for?
Shift Leaders serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own or as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous supervisory experience in a hotel environment
ELIGIBILITY
- In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
- Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)