With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Manager, Procurement Applications – Asia Pacific (APAC) will support the deployment of P2P systems, help enhance the procurement systems used by properties and assist with the new FF&E platform used in APAC.
What will I be doing?
As the Manager, Procurement Applications – APAC, you will be responsible for performing the following tasks to the highest standard:
Deployment
- Oversee and actively engage in the procurement system application rollout for properties in APAC.
- Ensure that project management tasks are performed in an organized manner that enables successful and timely deployment.
- Provide expertise to ensure processes are in place to identify requirements and manage content data as related to suppliers, classifications, taxonomy schema, business attributes and setup within procurement systems, such as BirchStreet, CHECK by Morton Bay Technologies and the Source & Go platform.
- Onsite property visits prior to, during and after Go Live and for the first month end support may occur.
On-going Support
- Ensure all user / supplier queries relating to procurement applications originating from properties in APAC are resolved in a timely manner.
- Conduct regular meetings with project stakeholders to obtain update on status of submitted user / supplier queries.
- Provide guidance on complex queries and devise a path to resolution with appropriate team members.
- Supervise property team members after new system implementations by identifying requirements, validating initial data files and correct tax treatment set up, developing test scripts, testing and training.
- Ensure all relevant interfaces with existing systems / vendors are functional and information is transferred accurately and in a timely manner.
- Review and track communications for stakeholders regarding system enhancements, upgrades and queries including project tracking record (PTR) follow up.
- Develop training schedule and material and assist to train users on existing systems to improve efficiency in day-to-day operations.
- Coordinate with Level 1 support to internal customers on Hilton's back-office system inclusive of problem detection, determination, troubleshooting, issue resolution and escalation, as necessary.
Process Improvement
- Participate in the continued planning and development of technology-based solutions to enhance cost-savings, spend compliance, data management and integrations.
- Establish repeatable processes and procedures to deploy and support procurement system enhancements to the properties.
- Become the recognized regional expert for deployed procurement solutions, supplier data management, spend and savings planning and reporting.
- Prioritize enhancements to existing systems and processes and communicate initiatives to all stakeholders.
- Identify training needs and develop training methodology to be shared with team members. Oversee development of training material that can be shared amongst team members and customized for properties as needed.
- Streamline business processes to maximize efficiency and effectiveness within the department.
Reporting
- Perform analysis of procurement activities to identify trends, document enhancement requirements and provide management with timely reports.
- Create, analyze and summarize ad-hoc reports as requested by users / leadership.
Leadership
- Build relationships among APAC HSM and other department’s leadership to keep abreast with sourcing strategic initiatives.
- Establish close communication links with the various stakeholders – Procurement, Finance, Accounting, IT, Field Operations, hotel teams.
- Manage effective working relationships with vendors and suppliers.
- Manage departmental processes and procedures to ensure strategies and directives of departments are carried out in accordance with department and company objectives.
What are we looking for?
A Manager, Procurement Applications – APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- BA / BS / Bachelor’s Degree.
- 5 to 7 years of related experience
- 1 to 3 years of related managerial experience.
- 3 years of procurement or supply management experience.
- 3 years of functional knowledge of purchasing systems (Birchstreet, Sun Purchasing & Inventory, Check SCM and EAM, Fidelio, etc.).
- 3 years of Microsoft Suite experience.
- Solid leadership skills.
- Ability to work in a team oriented, collaborative environment.
- Demonstrated competence to manage multiple priorities and follow through on tasks to completion.
- Work attitude that exhibits flexibility, drive, good judgment, dependability, and ambitions.
- High degree of demonstrable computer skills.
- Adept at communicating complex ideas and concepts in a manner that is easily understood across the organization.
- Excellent interpersonal skills.
- Exceptionally self-motivated and directed.
- Keen attention to detail.
- Superior analytical, evaluative, and problem-solving abilities.
- Growth demonstrated in continuous ongoing education and training in applicable topics.
- Fluent in English and Mandarin for APAC including Greater China & Mongolia coverage.
- Able to travel up to 50% of the time.
What is it like working for Hilton?
Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!