Manager, Digital Accessibility

Hilton Worldwide (HWW)
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Job Details

  • Location: Memphis, TN, 38117
  • Date Posted: 2022-06-11
  • Employment Type: Full Time
  • Category: Technology
  • Req Number: COR012H1
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Job Description

*** The location for this position is virtual/remote ***

The Hilton Customer Experience team uses guest insights to evolve our already industry-leading, differentiated channels and deliver frictionless, personalized experiences for our customers. From digital key to controlling your room via our app, we humanize the digital experience to serve our always-connected consumers with unique offerings in the best channels so that they continue to feel that Hilton hospitality every step along their journey with us.

What will I be doing?
As the Manager Digital Accessibility, you will champion accessibility inclusion and compliance across our corporate advantage programs and groups, meetings, and events, ensuring Hilton’s digital technology can be used by customers with disabilities and serving as the advocate for our guests with disabilities. This role partners with business and technology collaborators to create inclusive experiences and drive the adoption of accessible design thinking principles. In this role, you will be able to use your passion for accessibility and be able to instill empathy and understanding of the importance of accessibility beyond compliance.

More specifically, you will be:

  • Implementing the accessibility strategy set forth by the program’s Senior Manager
  • Collaborating and developing relationships across the organization and serving as the accessibility point of contact for our corporate advantage/special user segments to evaluate, prioritize, develop, manage, test, and implement accessibility solutions
  • Monitoring program maturation, assessing risk, and communicating program compliance progress to partners and accessibility Senior Manager
  • Innovating on ways to scale adoption and integration of accessibility into product development
  • Collaborating with Experience Design and User Research colleagues to ensure we are developing the best user experience for guests with a disability
  • Working daily with agile product teams to instill accountability for and ownership of accessibility
  • Writing accessibility specific acceptance criteria (AC) and educating others on how to write accessibility specific AC
  • Evaluating code to help identify and solve accessibility defects
  • Contributing to the development and maintenance of accessibility guidelines, processes, and training
  • Coordinating internal awareness building activities

What are we looking for?
We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Understand ADA and international accessibility laws
  • Understand and have demonstrated experience in applying accessibility and usability principles, including Universal Design, that impact users with disabilities in the discovery and design/wireframe stages
  • Hands-on experience with assistive technology devices including screen readers, screen magnification, alternative keyboard inputs, etc. for both desktop and mobile
  • Experience conducting accessibility audits for web and mobile
  • Ability to provide technical solutions and remediation to multi-functional teams of product owners, development engineers, quality engineers, and designers
  • Experience with WAI-ARIA and how to implement accessibly
  • Tactical knowledge of W3C standards-compliant HTML and CSS
  • Knowledge of accepted accessibility interaction patterns and standard methodologies
  • Good communicator, both verbally and in writing, who can effectively communicate and influence all levels of the organization
  • Ability to distill technical accessibility concepts and terminology into easy-to-understand terms
  • Independent problem solver who shows the ability to work with limited supervision and as part of a team but also shows initiative and drive to work independently
  • Demonstrate strong strategic and critical thinking and organizational skills
  • Exercise good judgment and the ability to manage several competing priorities
  • Resolve issues effectively and creatively as a general problem solver, while maintaining a high level of flexibility, professionalism, and integrity
  • Build positive relationships, exhibit tact, and earn trust as a reliable interpersonal teammate with the ability to influence and persuade
  • Navigate comfortably around unstructured challenges, model and inspire others to drive successful product delivery

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Seven (7) years of professional experience in Technology or related field
  • Seven (7) years of experience in the accessibility field
  • One (1) year of project management experience
  • Solid understanding of WCAG 2.1 Level AA
  • Travel – up to 10%

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
  • Three (3) + years leading people or projects
  • Three (3) + years of experience working and testing with assistive technologies (e.g. screen readers, magnification software, etc.)
  • Knowledge of JavaScript (React JS a plus)
  • Experience working with people who have a disability

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado applicants: Please click here for additional information.). Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.