Hilton Manchester Deansgate hotel, located in the centre of the city is housed in the iconic 47 storey Beetham Tower. With stunning views across the Manchester skyline, this modern hotel features 279 spacious rooms with floor-to-ceiling windows, luxury spa, contemporary ‘Podium’ restaurant and the famous Cloud 23 Sky bar and executive lounge which offers classic cocktails and wonderful views in a stylish and vibrant environment.
The hotel is centrally located and easily accessed by public transport with Deansgate train and tram station just a 2 minute walk from the hotel.
So, what can we offer you as a Food and Beverage Reservations Agent at Hilton Deansgate ?
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Starting with 28 days holiday per year inclusive of bank holidays with us your holiday entitlement grows yearly increasing up to a maximum of 33 days with service (Based on full time contract)
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The opportunity to experience Hilton Worldwide through employee and friends & family discounted hotel room rates plus 50% food discount
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Free Meals while on duty
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Reward and Recognition, through our employee of the month and engagement initiatives
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Access to our Employee Assistance programme which provides support for mental health, medical concerns, and legal queries
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Discounted Dental cover, we will offer you the opportunity to join our Denplan scheme at a discounted price
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Access to 1000’s of exclusive high street discounts on retail and various activities through our benefit portal Hilton Marketplace
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Pension scheme, we have you covered for the future with our auto enrolment pension scheme
A Food and Beverage Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Food and Beverage Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Food and Beverage Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Food and Beverage Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
A Food and Beverage Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Reservations environment
- Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!