Director of Training and Quality - Waldorf Astoria Beverly Hills

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Job Details

  • Location: Beverly Hills, CA, 90210
  • Date Posted: 2024-03-23
  • Employment Type: Full Time
  • Category: Admin/Clerical
  • Req Number: HOT0AGJH
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The Waldorf Astoria Beverly Hills is seeking a dynamic leader to become their next Director of Training and Quality.

A landmark escape like no other, there will be no equivalent. The Forbes Five Star Award winning
Waldorf Astoria Beverly Hills
offers the very best in California lifestyle and luxury. Its unique design will reinforce its pedigree of true distinction in creating those unforgettable experiences. Through sophisticated design and style, guests will experience a truly timeless, elegant experience that is uncompromising to perfection. Genuine, unobtrusive and highly anticipatory service will inspire within our guests a feeling of belonging. Through authentic interactions and anticipatory service, our guests will experience a strong yearning to return.

What will I be doing?

Director of Training & Quality Assurance
The Waldorf Astoria Beverly Hills
you would be responsible for directing and administering the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.
  • Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.
  • Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.
  • Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate Quality Assurance standards.
  • Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of training activity.
  • Assist with Human Resources functions, as needed.
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

· Access to your pay when you need it through DailyPay

· Medical Insurance Coverage - for you and your family

· Mental Health Resources

· Best-in-Class Paid Time Off (PTO)

· Go Hilton travel discount program

· Supportive parental leave

· Matching 401(k)

· Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

· : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

· Career growth and development

· Team Member Resource Groups

· Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The annual salary range for this role is $100,000 - $110,000 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.