The Hilton Brighton Metropole is now recruiting for a Conference and Events Floor Manager to focus on the bars and beverage function of the department. The successful candiate will be is responsible for managing floor operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met. Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired.
Benefits
Hilton Brighton Metropole is a vibrant place to work with a multitude of benefits available to our employees. The hotel is located on the seafront and comprises of 340 guest bedrooms, 29 meeting rooms, 3 restaurants, health club with indoor pool and sauna. The Brighton Palace Pier, Royal Pavilion, the boutiques and bars of the Lanes and British Airways i360 viewing tower are all within walking distance. Speacifi benefits include:
- Working for the UK’s #1 Great Places to Work in hospitality
- Work/Life balance: Regular days off, flexible working
- Payment: Competitive salary
- Travel and food discounts with Hilton
- Holiday: 28 days including bank holidays (increasing with length of service)
- Pension scheme, discounted dental and health cover
- High street discounts: with Perks at Work
- Free meals on duty
- Grow your career while having fun
- Personal Development: programmes at all levels to support your career
What will I be doing?
The successful candidate with manage Conference and Events Floor operations, will a particular focus on the bars and beverage function of the hotel. You will be passionate about delivering an excellent Guest and Member experience whilst optimisising sales and providing leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage all Bars/ Beverage Conference and Banqueting floor operations
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Awareness of trends and propose ideas to build the range and quality of Conference and Banquet
- Optimise sales and contain costs, identifying any areas for action
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure that training is carried out on an ongoing basis
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Assist other departments wherever necessary
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Strong knowledge of hotel/leisure/service sector
- Experience in a busy bar environment
- Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
- Exceptional communication skills
- Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
- Degree or diploma in Hotel Management or equivalent
- Passion for delivering exceptional levels of guest service
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!