Our vision to ”fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton Glasgow, a Glaswegian icon for almost 30 years, is Scotland’s leading conference & events hotel and one of the best in the UK. Our brand new, elegant, dazzling and functional Grand Ballroom, equipped with the latest technology, is set to attract some of the most famed events, conferences and meetings of the country. With 320 newly refurbished bedrooms, a stylish restaurant & bar, the first Dilmah Tea lounge in the UK, and a fantastic LivingWell health club including indoor pool, Hilton Glasgow is the perfect place to relax and create lasting memories.
At Hilton Glasgow, we are excited to announce Hilton is recruiting a Concierge Bring your spirit, character, drive, and passion for hospitality and we’ll give you an exciting workplace and the chance for personal growth.
Benefits;
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Working for the UK’s #1 Great Places to Work
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£11 per annum + Service Charge + Hilton Benefits
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Annual salary review with opportunity of regular promotions
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Work/Life balance (we work around you)
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Discounts, Travel & Food for you and your family/friends
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Holiday: 28 days including bank holidays (increasing yearly to max 33)
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Hilton Pension scheme
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Discounted dental and health cover
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Attractive High Street Discounts
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Grow your career – In-house training programmes for personal development.
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Hilton Glasgow also offers flexible contract (ie part time or temporary contract)
A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
What will I be doing?
A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
- Process and deliver messages for Guests
- Deliver and safely storage Guest luggage
- Stay current with all hotel services as well as daily VIP requests and special events
- Ensure orderliness and safety guidelines around the lobby and front door areas
- Provide support to Management as required, in cases of emergency
- Project a professional manner with an emphasis on hospitality and Guest service
- Maintain a clean, healthy, and safety working area
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for?
Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a variety of different work situations
- Ability to work on your own and as part of a team
- Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience working in Concierge in a hotel environment
UK Right to Work Eligibility;
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British Nationals (Passport or Birth Certificate with Prof of N.I)
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Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)
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In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
If this is you, apply now or visit or carer website for more positions;
https://jobs.hilton.com/emea/en/search-results
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!