Concierge / Guest Relations

Job Description

JOB OPPORTUNITY

 

Concierge / Guest relations 

Hilton Geneva Hotel & Conference Centre

 

What is it like to work for Hilton?

• For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day,

• Our team members have the opportunity to travel the world with our Go Hilton program that they can share with friends & family. They also have access to our Hilton University: the development of our teams is at the heart of what we do! With Thrive@Hilton, we also provide our team members with a holistic approach to their well-being and personal development. Finally, we aim at making our planet a greener place with our Travel with Purpose commitment.

What will you work on at Hilton Geneva?

A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries

• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others

• Process and deliver messages for Guests

• Deliver and safely storage Guest luggage

• Stay current with all hotel services as well as daily VIP requests and special events

• Ensure orderliness and safety guidelines around the lobby and front door areas

• Provide support to Management as required, in cases of emergency

• Project a professional manner with an emphasis on hospitality and Guest service

• Maintain a clean, healthy, and safety working area

• Ensure transfer to the airport for our Guests if needed 

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What makes us a good match?

 

At Hilton Geneva, we live and work every day by our six core values: Hospitality, Integrity, Leadership, Teamwork, Ownership and Now. If they reasonate with you, let’s meet!

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

 

• Positive attitude and good communication skills

• Commitment to delivering a high level of customer service

• Excellent grooming standards

• Flexibility to respond to a variety of different work situations

• Ability to work on your own and as part of a team

• Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in Concierge in a hotel environment

 

What are the next steps?

• If you’re interested in this job opportunity, please apply directly on our Hilton Career website,
• We will review all applications and will give you a feedback in the coming weeks,
• Our HR team will get in touch with you for a first phone call if we feel we are of a good match,
• As a next step, we would plan an interview with our Front Office Manager 
• You may then go through an online behavioral assessment to understand a bit more about yourself and you will finally meet with our Hotel General Manager.
• Any question left? Please reach out to us at geneva.jobs@hilton.com