Concierge FT - Condominium

Job Description

Department Job Functions:

• Provide excellent service consistent with the property’s core service standards and brand attributes
• Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task; Ability to think clearly, quickly, maintains concentration and makes concise decisions.
• The ability to focus and pay attention to detail
• Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
• Perform all duties as deemed necessary for the success of the department
• Be knowledgeable of Department Residences and Hotel goals
• Maintain complete knowledge and comply with all Residential and hotel departmental policies and procedures.
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards
• Proactively seek to provide refined luxury service ensuring guest satisfaction
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately     
• Be familiar with local establishments and activities i.e. Restaurants, night clubs, shows
• Awareness and ability to communicate daily events and functions
• Be knowledgeable of Hotel information to answer guest inquiries
• Serve as ambassadors of the property by being the first point of guest contact
• Ability to focus attention on guest needs, remaining calm and courteous.
• Maintain positive guest relations at all times
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• An ability to understand the Residents’ inquiries and provide responses
• An ability to maintain the confidentiality of all Residential guest information and pertinent hotel data
• Accommodate all Residents requests expediently and courteously.  Follow up with designated Residential or hotel personnel to ensure completion of request.
• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s           satisfaction
• Document Resident's requests for Concierge or Valet assistance.
• Maintain complete knowledge of correct maintenance and use of equipment  Use equipment only as intended
• Ensure Hotel property and equipment is properly used and maintained
• Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment, or processes that negatively affect the operations
• Protect and utilize Hotel assets in a responsible and professional manner
• Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials

Requirements: Mandatory

• Professional appearance and demeanor
• At least two years of guest service experience
• Working knowledge of Microsoft Office, including Word, Excel, PowerPoint, and the Internet
• Team Oriented
• Excellent overall organization, communication, and presentation skills, both written and verbal, in the English language
• Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, shows and attractions in Las Vegas Demonstrates knowledge and abilities to operate Go-Concierge (or other) software system, in order to provide high-quality guest inquiry and booking experiences to standards, while working independently
• Multi-task in various situations and remain composed at all times.
• The ability to work well in a team environment
• Perform job functions with attention to detail, speed, and accuracy
• The ability to work well in a fast-paced, team environment
• Excellent time management and organizational skills
• Be a clear thinker, remain calm, and resolve problems using good judgment
• Follow directions thoroughly
• Understand guest service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data
• Ability to work varied shifts, including weekends and holidays
• Able to stand and run for extended periods
• Ability to work varied shifts, including weekends and holidays

 

 

Requirements: Desirable

• Preferred two years of a luxury hotel or condominium concierge experience
• Additional languages are advantageous.
• Luxury hotel or residential high-rise experience
• Graduate of Hotel School or related college degree. 
• Experience as a Concierge in Las Vegas would be extremely advantageous.
• Membership in Les Clefs d’Or and Southern Nevada Hotel Concierge Association preferred
• At least 4 years of managerial experience in Hotel Operations/Concierge Services, preferred