Hilton was recently named the #1 company to work for in the U.K. by Great Places to Work, Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 6,400 properties and over 1 million rooms in 119 countries and territories. In the 102 years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 112 million members in our award–winning customer loyalty program, Hilton Honors.
Position Summary
Based at the Hilton Regional European offices in Watford, the Cluster Revenue Manager will be responsible for maximising revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. Key responsibilities are to drive the continued development and growth of customer service standards, revenue and profits from multiple hotels and to deliver Hilton’s mission to be the preeminent global hospitality company – the first choice of guests, team members, and owners alike.
A number of roles are being recruited for based on regional responsibility and meeting preferred language requirements.
What will I be doing?
Key objectives
Ensure that sales and pricing strategies are based on sound commercial judgment through effective analysis and reporting
Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures
Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks
Ensure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls
Integrate with other functions to ensure we exceed our customer’s, owner’s and shareholder expectations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organisation like Hilton.
Required Skills
• Practical working experience within commercial revenue management.
• Advanced Excel, PowerPoint & Word
• Strong Analytical Skills
• Fluency in English, both verbally and in writing
• Sound functional knowledge of Revenue Management
• Excellent competencies in Leadership, Planning and Organising, Communication and Influencing
• Commercial attitude and proactive sales approach
• Clear voice & well spoken
• Ability to analyse data and identify trends
• Competitive and motivated
Preferred Requirements and Experience:
• Hotel School / Apprenticeship or Graduate Training or other degree level education or experience in lieu of
• Practical working experience in a hotel, area or corporate role relating to distribution or revenue management
• Experience of managing a commercial team
• Good Training/Coaching Skills
• Ability to articulate and introduce change effectively
• Previous Systems Experience:
• · PMS – OnQ
• · RMS – IDeaS
• · CRS – ONQ R&I
• · C&B Sales – GEM / Delphi / Database
• · Access
• Language skills are advantageous