Overview of Role
A Catering Sales Coordinator with Conrad Hotels and Resorts will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business.
What will it be like to work for this Hilton Brand?
We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.
What will I be doing?
As a Catering Sales Coordinator, you are responsible for working closely with Director of Catering and team to perform the following tasks to the highest standards:
- Assist in handling phone enquiries
- Support the team in processing of sales leads and approriate response to sales enquiries within the frame work of standard operating procedures
- Produce accurate and timely reports that meet the needs of the team
- Assist to monitor customer sattisfaction regularly and learn about their needs and develop relationships from which to earn repeat and expanded business
- Telemarketing to generate sales leads
- Manage administrative work such as signage, place cards, menu cards and car passes
- Process Hilton Honors points for completed events and MPS survey
- Maintain a high degree of confidentiality on department's classified information. Understand the Code of Conduct Policy, Global Anti-Trust and Information Security and Privacy Training
- Work effectively to build relationships with colleagues in other departments
- Assist with special projects assigned by management
- Perform other duties and responsibilities as assigned or required by managemen
What are we looking for?
As a Catering Sales Coordinator serving Hilton Worldwide Brand is always working on behalf of our Guests and working with other Team Members. To successfully fill in this role, you should maintain the attitude, behaviours, skills and values that follows:
- Excellent communication skill
- High level of IT skills, including Excel, Powerpoint and Words
- Proactive approach to meeting deadlines and targets
- Excellent organizational and administration skills
It would be advantageous in this position for you to demonstrate the following capabilities:
- Local candidate preferred
- Previous sales experience will be an advantage
- Relevant diploma in a sales or hospitality discipline
What benefits will I receive?
Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.