Hilton Manchester Deansgate hotel, located in the city's center, is housed in the iconic 47-story Beetham Tower. With stunning views across the Manchester skyline, this modern hotel features 279 spacious rooms with floor-to-ceiling windows, a luxury spa, a contemporary ‘Podium’ restaurant, and the famous Cloud 23 Sky bar and executive lounge that offers classic cocktails and beautiful views in a stylish and vibrant environment.
The hotel is centrally located and easily accessed by public transport with Deansgate train and tram station just a 2-minute walk from the hotel.
So, what can we offer you as a Conference and Banqueting Supervisor at Hilton Deansgate?
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Salary Up to 23K + Hilton Benefits
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Starting with 28 days of holiday per year inclusive of bank holidays with us your holiday entitlement grows yearly increasing up to a maximum of 33 days with service (Based on a full-time contract)
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The opportunity to experience Hilton Worldwide through employee and friends & family discounted hotel room rates plus a 50% food discount
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Free Meals while on duty
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Reward and Recognition, through our employee of the month and engagement initiatives
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Access to our Employee Assistance Program which provides support for mental health, medical concerns, and legal queries
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With discounted Dental cover, we will offer you the opportunity to join our Denplan scheme at a discounted price
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Access to 1000’s exclusive high street discounts on retail and various activities through our benefits portal Hilton Marketplace
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Pension scheme, we have you covered for the future with our auto-enrolment pension scheme
A Conference and Banqueting Supervisor is responsible for supervising Conference and Banqueting operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.
What will I be doing?
As a Conference and Banqueting Supervisor, you are responsible for supervising Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Banquet Operations Supervisor will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Supervise Conference and Banqueting operations
- Communicate and delegate in line with daily function sheets
- Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service
- Welcome guests in a polite and friendly manner
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Ensure cleanliness of work areas
- Plan, organize and control the daily operations
- Ensure compliance with brand standards
- Represent needs of the team
- Assist Food and Beverage with achieving financial targets
- Assist Conference and Banquet Manager with training and developing the team
- Assist with annual and mid-year appraisals with team members under your responsibility
- Comply with hotel security, fire regulations, and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Conference and Banqueting Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous Conference and Banquet experience
- Committed to delivering high levels of customer service
- Positive attitude
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in the hotel industry
- Experience in supervising and/or delegation
- Willingness to develop team members and self
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!