Housekeeping Dispatcher

Hilton Grand Vacations is hiring a Housekeeping Dispatcher for our Cancun Resort Las Vegas team. Don't miss out on this fantastic opportunity to work with a successful and growing company. Apply now and be part of our journey to success.

At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future!

Our resort boasts 446 units, including spacious, well-appointed villas and penthouse suites. Guests can enjoy a cascading waterfall, four water slides, a grand swimming pool, and a poolside café for family fun. Additionally, a full range of spa services is available for those looking to escape and relax.

Here’s why our team member's love it here:

Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision

Recognition Programs and Rewards

Travel Discounts Program

Outstanding Paid Vacation Program and Paid Sick Days

Employee Assistance Program that supports your physical and mental wellbeing

401(k) program with company match

Tuition reimbursement programs

Employee Stock purchase program

Numerous learning and advancement opportunities

And more!

Responsibilities include:

• Perform daily job assignments for all team members.
• Assign and track assignment of all services and cleans for all Housekeeping team members.
• Answer departmental multi-line phones.
• Monitor Synergy for timely completion of tasks and requests.
• Maintain room status and other pertinent information in PMS.
• Coordinate with front desk to resolve any discrepancies in room status.
• Assist management in administrative and clerical duties.
• Assist with departmental inventories.
• Assist management with scheduling shifts for team members, specifically pertaining to covering absences, overtime, early outs.
• Dispatching and supervising guest services calls through Synergy.
• Maintain tracking system for projects, including deep cleans.
• Monitor and follow up on late checkouts, VIP preparation, special request arrivals.
• Occasionally lift boxes of approximately 25lbs.
• Other duties as assigned.

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
• Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Demonstrate excellence in service
• Ability to respond to guests in a timely and professional manner.
• A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
• Basic digital literacy
• Related experience
• Bilingual (English and Spanish preferred)
• Basic Microsoft Office skills (i.e. Excel, Word, PowerPoint and Outlook)

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• High school/GED
• 2 + years of related experience
• Excellent computer skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.