Under general supervision, the House Person performs guests service needs, linen delivery and stocking, trash pick-up, guest room deliveries and cleaning tasks in public areas and other locations assigned in accordance with Company policies and procedures, federal, provincial, and local authority guidelines ensuring a clean, sanitary and inviting resort for all guests.
Demonstrates commitment and dedication to our Spirit of Service culture and Hilton Values.
Assists with carpet cleaning and deep cleaning of suites, as assigned.
Maintains stock of laundry and storage areas; organized and clean.
Provides assistance to guest requests or concerns, may require esclation to management.
Completes all in-house laundry for the resort to include stock, deliver and gathering of linens.
Assists in maintaining a safe work environment for all team members and guests through visual inspection of common area(s) during shift.
Reports all maintenance deficiencies to the Engineering department providing work order submitted into the Synergy system. Written work orders where Synergy is unavailable.
Maintains daily log of duties performed during the course of each shift.
Delivers items as required to guest suite per QA (Quality Assurance) standards.
Picks up trash and ensures recepticles are clean at all times.
Provides assistance as required to all members, owners and guests per QA standards.
Cleans rooms on occasion when business volumes dictate.
Covers graveyard shifts as required.
Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Compensation: $23.00 per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
Excellent customer service skills.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Performs well with frequent interruptions and/or distractions.
Ability to consistently demonstrate and maintain the highest standards of professionalism when interacting with team members, management, members, owners, and guests.