About this Position
The Specialist IT Process will be responsible for ensuring that talent in North America and Latin America has the necessary technological tools and access from day one. The ideal candidate will serve as a strategic bridge between operations and leadership, managing the follow-up on critical requirements with high-level stakeholders and channeling technical requests through ServiceNow and Henkel’s digital ecosystem.What you´ll do
- Ensure basic equipment and accesses are assigned for newcomers for NA and LATAM region.
- Communication with high level stakeholders for request follow up .
- Submit tickets in ServiceNow and other Henkel tools.
- Support in diverse projects implementation across Americas region (e.g. PC Refresh).
- Steer continuous improvement initiatives for leaner processes.
- Open to learn activities related to digital topics such as AI and data analytics (basic).
What makes you a good fit
- English (Intermediate to Advance is a must).
- Great communication skills.
- Proactivity as there is quite a lot of stakeholder management and we need to think ahead for solutions.
- Resilience.
- Team work as our job depends on different areas and need to align diverse topics.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Benefits
- Meal vouchers
- Savings fund
- Friday early finish
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
