About this Position
We are offering opportunity to use your language skills and communicative approach while advising our customers from different fields. We are seeking for curious human being who prefers dynamic job, as you would be facing different customers with different needs daily. Escape from routine and became an expert of our Adhesives portfolio of products. This is a brand-new role that has direct contact with all the customer facing teams with opportunities for career advancement and growth. Be part of our international team where people are open to help and to connect!What you´ll do
- Manage phone, email, & web form inquiries for common requests (eg. basic product info, product documentation, purchase options).
- Identify and route inquiries that require expertise from another team (eg. technical support, customer service).
- Build relationships with key contacts within Henkel business units to define workflow processes.
- First identification and qualification of potential new customers.
- Strong cooperation with technical support teams.
- Maintain knowledge management databases and resources.
What makes you a good fit
- 1-year minimum experience within Call or Contact Center, Customer Service, Technical Service, or related field.
- Communicative and empathic person who is open to face customers directly (advisory and support).
- Outstanding customer related communications and interpersonal skills necessary.
- Dynamic personality who is willing to learn – complex training in cooperation with our Technical Engineers, contains also hands on training in the laboratory.
- Knowledge of German and English language on advanced level.
- Strong organization and prioritization skills.
- Ability to multi-task and stress resilient.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model and up to 30 days per year for remote work abroad
- Diverse national and international growth opportunities
- Globally applicable well-being standards, including health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- 13th salary, incentives
- Cafeteria benefit system, Multisport card
- Henkel shop and Henkel nursery school
- Extra paid days off for special events, referral and relocation bonus
Minimum salary: 1600 EUR gross (Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview).
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
