Patient Service Specialist I - Holmes Regional Medical Center, Full Time

Health First Melbourne, FL

About the Job


Fully engaged in providing Quality / No Harm, Customer Experience, and Stewardship by ensuring the quality of services to include all aspects of revenue cycle, ie., Customer Service, scheduling, pre -registration, insurance verification, financial clearance.


Primary Accountabilities

  • Accurately schedule and/or pre register all modalities at Health First facilities by phone, fax, and electronically.
  • Ensure all information is complete, legible and correct.
  • Verification of insurance information is obtained on all patient accounts containing insurance.
  • Follow up and /or forward necessary information to appropriate individuals or departments to complete demographic/registration process.
  • Provide registration and other job requirements to meet the patient/family needs.
  • Maintain successful relations with other Patient Business Services areas, Health First associates and physician office.
  • Financial Counseling.  Bad Debt Screening.  Charity screening and qualifications.   Patient negotiations, settlements, discounts.
  • TOS Collections to include co-pays, deductibles, and coinsurance.
  • TOS Collections  " multiple options " prompt pay discount, payroll deduction, waiver of assignment of benefits.
  • Price estimates and quotes.
  • Reviews and processes patient and insurance mail in an accurate and timely manner,making sure actions or outcomes are documented on patient accounts.
  • Performs tasks associated with Revenue Cycle i.e., billing, primary and secondary claim submission, scanning, etc.
  • High School diploma or equivalent.
  • Excellent communications/interpersonal skills.
  • Typing 45 WPM.
  • Medical Terminology desired.
  • Previous office experience preferred.
  • Knowledge of Microsoft Office programs preferred.
  • Demonstrates ability to relate well to all customers.
  • Demonstrates good oral and written communication skills.
  • Ability to prioritize and organize to maximize quality, value and service.
  • Working knowledge of managed care payors and Medicare regulations.
  • Experience working in multiple systems\:  STAR, MedPay, SCI, TRACE, OF, DDE, Multiple payor websites, etc