Laboratory Processing Tech - Viera Hospital, Lab Core Lab, Full Time
About the Job
To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by\:
Ensuring optimal support of laboratory testing activities through timely and accurate specimen collection
Processing customer requests (with the understanding that patients, visitors, all hospital staff, physicians, and fellow co-workers are all our customers) and resolving customer issues in a fantastically friendly, courteous, professional, and timely manner
Using all resources in the most efficient manner.
Understands and applies knowledge of test specimen requirements and utilizes available reference materials to ensure that all required specimens are collected and no omission errors or inadequate specimens’ result.
Uses care in performance of duties to avoid clerical errors at the points of registration or test order from Reference Lab Requisitions (errors\: tests ordered under wrong account, tests ordered under wrong facility, tests ordered under wrong physician, wrong test ordered, or not ordering tests as indicated); as applicable.
Complies with policies/procedures/processes in the collection and processing of patient specimens and provision of patient services, including offsite phlebotomy services as applicable.
Meets collection turn-around-times >98% daily.
Performs venipunctures with <3% recollects.
Performs blood culture collections with <3% contamination rate.
Assures valid patient results as evidenced by zero patient or sample identification errors in the pre-analytical and post-analytical phases of laboratory procedures per evaluation period.
Understands and provides quality patient care by providing complete and accurate information on all collection materials (labeling errors during collection defined as\: rejected specimen due to manual misspelling of patient name or rejected specimens due to missing required information).
Ensures the correct procedures are performed on the correct patient by verifying two forms of patient identification.
Verifies orders from the requisition.
Verifies that the label (s) is ordered correctly and corresponds to the requisition, as applicable.
Practices aseptic and sterile techniques.
Meets safe driving requirements and maintains uncompromised specimen integrity during transporting of specimens via automobile, as applicable.
Adheres to Joint Commission National Patient Safety Goals.
Reports all malfunctioning equipment (non-IT) to the BioMed department, fellow associates, and management.
Reports all malfunctioning IT equipment (i.e., telephones, PC’s, paper printers, etc.) to the IT department, fellow associates, and management.
Completes specified jobs/tasks by deadline and/or provides requested information in a timely and concise manner.
Maintains current AHA BLS certification, American Medical Technologists, National Healthcare Certification (but not limited too) and renews all applicable certifications before the expiration date in compliance with all renewal criteria; as applicable.
Knowledge regarding location of emergency equipment/supplies and how to use such equipment/supplies.
Familiar with the Health First Emergency Kardex and responsibilities in relation to specified emergent codes.
Responsible for hurricane preparedness and their particular responsibilities as a Health First associate.
Knowledgeable of specimen collection requirements and provides accurate and timely laboratory expertise.
All specimens (s) are documented with the correct patient’s information.
Demonstrates the appropriate skill sets as determined by the “Annual Competency Assessments”.
Ability to perform basic computer skills pertinent to job performance.
Monitors and complies with Joint Commission/CAP standards and performs all job functions in accordance with State and Regional requirements to ensure compliance to these standards.
Offers suggestions for improvement with departmental improvements; implements or revises section protocols and/or department policies and procedures.
Attends all mandatory meetings/in-services and reads and signs off on all meeting minutes as required
High school diploma or equivalent with at least one year of venipuncture and specimen handling experience OR graduate of accredited phlebotomy program
Current AHA BLS certification and maintained
Valid FL Driver’s License, as applicable
Excellent customer service skills
Good oral and written communication skills
Ability to prioritize and organize to maximize quality, value, service, and productivity
Strong computer skills
Willing and able to work with bio-hazardous/toxic materials following OSHA guidelines.
Must be able to cover alternative shifts to meet customer needs when requested by supervisor
Must be able to work weekends and holidays
National Phlebotomy Certification from an accredited National Phlebotomy Certification Agency preferred
EKG certification, as applicable
Medical Terminology strongly preferred