Director Patient Experience

HCA - AppFeeder
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Job Details

  • Location: Kingwood, TX, 77339
  • Date Posted: 2022-09-17
  • Employment Type: Full Time
  • Category: Healthcare
  • Req Number: 03198-152918
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SHIFT: No Weekends
SCHEDULE: Full-time

Do you have the career opportunities you want in your current role? We have an exciting opportunity for you to join the nation's largest provider of healthcare services as a Director Patient Experience

We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity.


HCA Houston Healthcare Kingwood– Kingwood, Texas

Director Patient Experience


HCA Houston Healthcare Kingwood is a 439-bed acute care facility that has provided quality care to the Lake Houston area for over 25 years. It is home to the area’s only comprehensive cardiac, neuroscience and women services programs. Our Women & Children’s Center provides Level II and III neonatal intensive care units, high-risk obstetrics, a breast diagnostic center, a designated pediatric unit, and the area’s only pediatric emergency department.


HCA Houston Healthcare Kingwood is affiliated with HCA Houston Healthcare, part of the HCA Healthcare Gulf Coast Division. The division is a comprehensive network of hospitals, outpatient surgery centers, emergency centers and diagnostic imaging facilities in greater Houston, Corpus Christi and South Texas. Facilities include: 17 hospitals, nine ambulatory care centers, 13 off-campus emergency centers, and a regional transfer center.


What you will do in this role:

At HCA, the Director, Care Experience position is responsible for the execution of division strategies and tactics designed to continually enhance the patient and family experience and promote loyalty for the system.

  • Provide oversight, coordination and direction for care experience initiatives across the market under direction of DVPPE
  • Collaborate with stakeholders: HCA facility, division and corporate leadership and interacts with direct caregivers and essential support staff 
  • Serve as the facility champion for setting the service culture and is integrally involved in care experience strategy, education and onsite coaching.
  • Operationalize tactics and coaches facilities in support of strategic goals 
  • Analyze and manage data reports related to customer service related projects. 
  • Identify gaps in best practices and create training to help improve the division and enterprise strategies. 
  • Develop targeted action plans for leaders and key staff to improve facility/unit results.
  • Validate information gathered during rounds and service recovery activities are tracked/trended and reported to leadership. 
  • Coordinate with Education Market Director and facility HR/OD partners to implement evidence based best practices including but not limited Nurse/Essential Services Leader Rounding, Bedside Shift Report, S.A.F.E.T.Y. Rounding, Essential Service Boot Camp, Compassionate Connected Care, etc. 
  • Complete other duties as assigned


What qualifications you will need:

  • Bachelors of Science in Nursing, required
  • Active Texas Nursing License, required
  • Master Degree in Nursing or Related Field Required, preferred

HCA Healthcare ranks on Fortune’s list of Most Admired Companies for three consecutive years and HCA ranks 63rd on the fortune 500 list. In addition Ethisphere named HCA as one of the World’s Most Ethical Companies. We want you to join our tradition of excellence. Intrigued? We’d love to hear from you.

If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. If you are highly qualified you will hear from one of our recruiters. We are actively interviewing so apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.