Description
Introduction
Do you have the career opportunities as an ITSM Process Assurance Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Benefits
HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Our teams are a committed, caring group of colleagues. Do you want to work as an ITSM Process Assurance Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
Job Summary and Qualifications
The HCA Healthcare ITSM Process Assurance Analyst assists others in leading activities to ensure the creation, adoption, and improvement of assigned processes relating to Operational Readiness Assurance. This position assists others in defining the process documentation, aligning with both HCA Healthcare’s strategy and industry’s best practices, and promoting them to business, IT leaders, and other stakeholders. The Process Analyst will work closely with internal and external stakeholders to assist in the implementation and management of required ITSM documentation and processes within the organization. Operational responsibilities include but are not limited to ensuring that assigned process areas are following the same communication and delivery techniques, creating and maintenance of process documentation, development of standard templates, as well as facilitating standard ITSM meetings.
The Process Analyst will interact and collaborate with users from supported hospitals, representatives from the HCA Healthcare division service and product owners, business owners and/or IT owners and other HCA Healthcare corporate departments to ensure expected value is realized.
GENERAL RESPONSIBILITIES
Audits and maintains assigned process documentation following Operational standards for Operational Readiness Assurance (ORA)
Consults with Product owners, Business owners, IT owners on specific applications to offer guidance
Communicates with end users and other stakeholders through multiple channels
Provides training consultation and content to end users as guidance for standards
Conducts documentation audits, process walkthroughs and assessments of documentation to standards
Identifies and monitors ORA applications for adherence to documentation standards on a weekly basis working with end users on corrective actions as needed
Collaborate with cross-functional teams in the Service Management Organization on process compliance
Identifies Process Improvement Opportunities and collaborates with team members on potential solutions; continuously strives to increase process maturity, efficiencies, and effectiveness.
Follows all ITIL processes in relation to personal/team ticket management
Investigates problems and risks to define and propose solutions and/or mitigations
Build and enhance relationships across ITG and other stakeholders within the enterprise
Creates an environment that encourages information sharing, team-based resolutions, cross-training, and focuses on quick and effective problem resolution
What qualifications you will need:
EDUCATION
Bachelor’s Degree - Preferred
RELEVANT WORK EXPERIENCE
3 -5 years of experience required
OTHER/SPECIAL QUALIFICATIONS
Strong understanding of process improvement methodologies (e.g., Lean, six Sigma)
Project Management experience desired
Healthcare experience desired
Aptitude for understanding and explaining IT topics
Above average communication and inter-personal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner, in a variety of media and formats
Excellent writing, editing, proofreading, and verbal communication skills
Excellent analytical, problem-solving and critical thinking skills
Good listener/interviewer/note-taker and researcher
Demonstrated conflict management and negotiation skills to consistently achieve “win-win” results
Strong attention to detail with the ability to manage multiple priorities and proven organizational skills
Passion and concern with improving the organization
High energy, ambitious self-starter with an aptitude for learning and customer focus
Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
Excellent relationship skills, time management skills, and ability to work with a team
Healthcare inspired
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our ITSM Process Assurance Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.