About the Job
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
Headquartered in Barcelona, Spain, Grifols has over 20.000 employees in 30 countries. Grifols’ three main divisions - Bioscience, Diagnostic and Hospital - develop, manufacture and market innovative products and services available in more than 100 countries.
A leader in transfusion medicine, the Diagnostic Division is a global business focused on providing innovative solutions to help ensure the safety of the blood and plasma supply, detect human diseases and monitor therapies. The division advances patient care with diagnostic solutions to improve disease detection and management, and simplify laboratory operations.
Duties and responsibilities
- Primary Functions and Duties (actual tasks performed based on task-specific training identified on Job Training Requirements Matrix:
- At all times follow Standard Operating Procedures, and responsible for remaining current regarding SOP changes.
- Identify and screen donors by reviewing medical records and logs and evaluate the donor as to suitability. Screening includes asking health related questions and referring to medical staff when necessary; taking vital signs (blood pressure, pulse and temperature), performing fingerstick (HCT & Total Protein), and reviewing results using the applicable donor management system Maintain donor confidentiality at all times in all areas.
- Provide a positive customer experience by providing health information as per standard operating procedure (SOPs) or as directed by the center Medical staff , explaining fees schedules and bonus programs, instruct donors regarding the importance of plasma donation and explains the uses of the products made from donated plasma. Explains the donation process, the tests performed, fees, center rules, proper nutrition, and any other information pertinent to the donor. Assures that the donor's questions are answered. Explains and maintains appointment records for donors. Answers the telephone, relays calls and takes messages. Listens to & answers voicemails from customers. Contacts donors for follow-up & recruitment.
- Responsible for use of computer systems for donor and plasma unit management. (e.g. DMS, eQue, or Next Gen).
- Responsible for preparing donors for plasmapheresis procedure. Review donor record files for accuracy and completeness. Collect plasma by setting up the autopheresis instrument, performing the venipuncture and utilizing an Automated Plasmapharesis machine.
- Evaluate vein performance by checking data with known norms to identify possible problems; make corrections in order to expedite donation time and ensure product quality. Conducts all phlebotomies in compliance with all federal, state, and Biotest regulations.
- Draw samples utilizing a sterile technique with proper use of PPE & equipment to assure the sterility and quality of units. Accurate data entry of product and donor information into the applicable donor management system Responsible for sending sample shipments.
- Properly record & analyze units & samples in preparation for shipment.
- Record all pertinent information in donor record file or electronically and various logbooks, donor management systems, according to SOPs, maintaining 100% accuracy. Strong attention to detail.
- Take plasma units to the freezer timely as determined per SOP to assure preservation of plasma proteins
- Maintain clean and efficient working environment including production areas, storage areas, Biohazard area, inactive records storage area. Maintains sufficient operating supplies & stocking supplies in production areas. Maintain proper storage, maintenance & cleaning of equipment and supplies used in the production areas. Informs supervisor of need for equipment repair.
- Maintains logs &/or records applicable to donor fee payments as directed by Plasma Center Operations Manager. Responsible for maintaining the security of donor fee funds per Center protocol.
- Be alert at all times to possible reactions by customers and be prepared to take action to treat reactions as trained & permitted by center policy. Assist physician or phys sub with treatment of reactions.
- Maintain confidentiality with respect to personnel, donor, and center records reviewed during the course of all duties.
- Responsible for the proper use of personal protective equipment (PPE).
- Maintains initial, annual, & revision training requirements per Biotest Task Matrix.
- Provides assistance in other areas of the Plasma Center.
- Support functions such as making boxes, labels, cleaning up the storage area and other public and private areas.
- May perform immunizations under the direction of the attending physician in accordance with state law and training.
- Additional responsibilities may also be assigned by the management team.
- High school diploma or equivalent.
- Proficiency in the use of English and mathematics.
- Course work in the medical field desirable.
- Six months to one year of medical assistant or phlebotomy training at a vocational or technical school preferred.
- Prefer some college experience in biology, anatomy, physiology.
- Three months medical assistant/receptionist, or phlebotomy experience, medical training at a vocational school or equivalent preferred.
- CPR training is useful. Prefer some work experience in dealing with the public.
- Experience in Customer Service.
Other Essential Knowledge:
- Ability to work with a wide variety of personalities, provide friendly customer service. Ability to work in a fast-paced environment with efficiency & accuracy. Customer service orientation includes the ability to instruct and persuade donors regarding plasma donation & communicate professionally with all donors. Well organized. Able to follow oral and written directions in exact detail. Proficient record keeping ability and legible handwriting. Good reading skills; manual and hand-eye dexterity; able to work in a fast paced environment involving multiple details; flexibility in accepting changes in work environment or schedule as demanded by production & donor flow; able to work with figures, print or write neatly and legibly, record numbers. Superior interpersonal skills; must be able to interface calmly and efficiently with diverse personalities and be able to maintain a pleasant and professional attitude at all times. Must be a team player and able to work well with others.
- Knowledge of medical terminology, aseptic technique, paramedical principles, methods and procedures desirable. May also utilize office equipment, freezer, hand held tubing stripper, centrifuge, computer terminal. Knowledge of basic computer applications; such as Excel, Word is preferred or ability to obtain computer experience within six months. Data entry and/or light typing. Uses basic mathematics.
- Ability to read complex regulations, remember details, and record data accurately in charts, records and DMS / Next Gen, calculate fees, compare vital signs, test results. Instrumentation used includes Vital Signs Monitor, weight scale, refractometer, hematocrit centrifuge, micro-tubes, and reagents, which all must be utilized very accurately. Some office equipment used, such as telephone, photocopy machine, computer and calculator.
- Responsible for the care and safety of the donor during the plasmapheresis process and able to focus quickly on multiple tasks. In the performance of this job, duties include the observation of sterile technique, quality phlebotomy skills, obtaining accurate product volumes, corrective actions, trouble shooting machine error messages, treatment of donor reactions as they occur, health teaching, accurate & concurrent charting and record-keeping (paper or digital), and control of supplies used, plasma/serum extraction; labeling and grouping product units; weighing and recording plasma, and whole blood volumes; obtaining laboratory test samples as required; packing and segregation of final products; accurately monitoring and recording temperatures and any variances for freezers and refrigerators; and calibration and maintenance of all equipment used in processing products.
- May require state certification as a phlebotomist (depending on state regulations).Able to read complex regulations and remember details. Able to focus quickly on many different tasks. Must be able to keep charts, logs, & electronic files in an extremely accurate fashion, recording information and data. Verbal ability to explain programs and answer customer questions. Ability to perform venipuncture. Equipment utilized during plasmapheresis or unit processing may include, automated pheresis equipment, hand held tubing stripper (WR Note: strippers not used during plasmapheresis-only in processing area), and hemostats.
- Internal: Plasma Center staff, occasional contact with Biotest management staff in order to provide information.
- External: Customers to provide information and persuade, and various regulatory inspectors to provide information.
- Under indirect supervision.
- Decisions made are almost always determined by specific instructions or existing policies and procedures.
- Hazards: Exposure to various odors (chemical, body), noise from customer floor especially during peak times. Exposure to cold temperatures. Exposed to human source products and various chemicals (bleach, germicide).
- Stressors: High volume and fast pace. Interruptions by customers or co-workers for assistance. Sometimes working short-staffed. Responsible for the welfare of customers and continuous monitoring of equipment and procedures.
- Physical Demands: Physical. Standing and walking 90 - 100% of the time. Must be able to reach, grasp, twist and turn, with high level of manual dexterity. Must be able to see and speak with customers and observe equipment operation. Ability to kneel, crouch, and crawl when working with equipment, files, and cleaning procedures. Able to lift and carry 25 or more lbs. on occasions.
- Before and after hours work will be required approximately 12 times per year to attend monthly staff meetings, or more if training, scheduling and paperwork needs to be attended to.
Location: NORTH AMERICA : USA : NC-Gastonia:USGAS - Gastonia NC-New Hope Rd-BIO