Environmental Services / Custodial Operations Manager 2
About the Job
Sodexo is hiring an Environmental Services/ Custodial Operations Manager 2 for North Shore Medical Center in Salem, MA. North Shore Medical Center (NSMC) has been ranked among the top five Best Hospitals in the Boston Metro Area and among the top six in Massachusetts by U.S. News & World Report. NSMC Salem Hospital is a community teaching hospital with 250 beds. This is a 2nd shift opportunity (3pm start time) and will require some weekends and holidays.
This Operations Manager 2 will have responsibility over inpatient areas as well as clinic outpatient areas. The selected candidate will train and develop a team of up to 30 employees in the Environmental Services/Housekeeping department. This Operations Manager will provide leadership and insight through our Sodexo programs. The ideal candidate will have previous Environmental Services, Housekeeping and/or Custodial Management experience in a health care/hospital environment with a successful work history leading others. JCAHO experience is preferred. Seeking self-starters with excellent customer service, communication and relationship building skills. Driving patient and customer satisfaction is essential for the success of this role. The ability to speak Spanish would be helpful managing this position, but is not required. Sodexo experience is a plus.
Sodexo offers a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment.
Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.
Key Duties-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexho safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.
-Assumes GM responsibilities and authority in his or her absence
-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.
-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.
-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.
-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.
Qualifications & Requirements
Basic Education Requirement - Associate's Degree Basic Management Experience - 2 years Basic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.