Environmental Services / Custodial Operations Manager 2
About the Job
Sodexo is currently looking for a Custodial Operations Manager 2, Environmental Services / Housekeeping, this is a Regional Operations Support (ROS) position that will provide management support at several healthcare client sites mainly in the southeast/SC, GA and TN area and will be based upon current business needs.
Candidates MUST have the ability to travel and be flexible to work various shifts.
The successful candidate must be willing to travel and will have a focus on accounts in the southeast, preferably lives in the Columbia, SC area.
This position will be responsible for customer and client interaction, custodial inspection measurements, custodial operating levels, on-going training, quality, safety and the implementation of best practices. Will also be responsible for compliance, improved services, timeliness of responses and validation of work quality.
Must have proven ability in:
- Must have the ability to travel - Must be willing and able to travel extensively up to 10 days in a row (10 on / 4 off schedule).
- Positive interaction with clients
- Follow up and communication
- Handling multiple priorities
- Interaction with a diverse group - culturally and work groups - to ensure positive customer interaction
- Work with minimal supervision
- Flexibility to work varying shifts
- The position time-line is up to 1 year, however, it could lead to a permanent position at any time.
The “Hands-On” incumbent primarily handles day to day operational functions and ensures unit level, corporate, employee relations, safety, training, and unit operating systems compliance.
Required: Good working knowledge of state & federal employment law; solid computer skills using Microsoft Word, Excel, and PowerPoint; good communication and presentation skills; detailed oriented, and well organized. High energy for a fast paced environment. Client engagement and patient satisfaction is essential for the success of this role.
High Visibility. Challenging Opportunities. Rewarding Environment. Sodexo offers a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.
Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.
Key Duties-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexho safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.
-Assumes GM responsibilities and authority in his or her absence
-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.
-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.
-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.
-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.
Qualifications & Requirements
Basic Education Requirement - Associate's Degree Basic Management Experience - 2 years Basic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.