Environmental Services / Custodial Operations Manager 1
About the Job
Sodexo is seeking a strong, dynamic Environmental Services/Custodial Operations Manager for healthcare in Detroit, Michigan for Harper. This union account is a 450 bed, acute care teaching hospital, with several buildings in a downtown setting. Full range of services including heart, cancer, obstetrics, general medical surgical, and an emergency department. This is a 2nd shift (2pm start time) opportunity and will need to be flexible to work some weekends and other shifts as the business dictates. Rotating weekends and holidays are part of the schedule. DMC Harper University Hospital is one of the most technologically advanced hospitals in the nation with fully-implemented Electronic Medical Records, 100 percent medication scanning, and advanced robotic surgery technology. Located in Detroit, Harper has served patients from across the country and around the world for over 150 years.
Full service acute care hospital in downtown setting. All services including heart, obstetrics, ER, OR, and med-surgical units. Must have experience in healthcare to include a background in floor care, teletracking computer skills, and housekeeping management. Excellent oral and written communication skills are key to managing and communicating with the clients & employees. The successful candidate will utilize Trakkar and bedtracking systems and will supervise around 30-40 staff. Prior supervisory experience in healthcare setting or equivalent is ideal. We are in search of a self motivated leader with the desire to deliver outstanding results for the organization. The ability to motivate and inspire staff to exceed expectations is a desired characteristic for this manager. Must be able to drive HCAHPS results to a high level and understand ENGAGE patient satisfaction process. Overall, will need to motivate hourly staff and maintain cleaning quality to a very high level. Driving client engagement and patient/employee satisfaction is essential for the success of this role.
DMC Harper University Hospital has been recognized nationally as a Best Hospital for 2017-18 in Diabetes & Endocrinology, Neurology & Neurosurgery, Gastroenterology & GI Surgery and Nephrology by U.S. News & World Report. Harper also ranked fourth in Michigan overall and third in southeast Michigan.
Sodexo offers a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment.
Come join a great team working together to make everyday a better day for those we serve. Join an organization where patients are at the heart of everything we do!
DMC Harper University Hospital
This account is one of the most technologically advanced hospitals in the nation with fully-implement Electronic Medical Records, 100 percent medication scanning and advanced robotic surgery technology. Located in Detroit, Harper has served patients from across the country and around the world for over 150 years.
Established in 1863, Harper is among America’s oldest and most highly regarded teaching institutions. As part of the Wayne State School of Medicine, we’re staffed by leading medical experts and educators – many of whom rank among the top in the nation. These exceptional doctors are engaged in pioneering medical research and clinical trials, often giving patients access to innovative treatments and advanced diagnostic services before they are widely available.
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Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client, and regulatory requirements. Key Duties-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexho safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.-Assumes GM responsibilities and authority in his or her absence-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards. -Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services. -Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations. -Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.
Qualifications & Requirements
Basic Education Requirement - Associate's Degree
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.