EPIC SERVICE DESK ANALYST, FCH - IT SERVICE DESK

Froedtert MENOMONEE FALLS, WI

About the Job

Come join our award winning team!  See What Is Possible….

 

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care innovation medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma Center at Froedtert Hospital Milwaukee an internationally recognized training and research center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network which includes five hospitals more than 1700 physicians and nearly 40 health centers and clinics draws patients from throughout the Midwest and the nation.

 

Froedtert Health has been widely recognized for our dedication to our staff providing a work environment full of encouragement innovation collaboration and respect.

 

Our best-in-class wellness program has earned us recognition in the Milwaukee Business Journal as a Healthiest Employer and a Gold Well Workplace award from the Wellness Council of America.

 

We invite you to review the job posting below.  If you meet the requirements and qualifications for this opportunity you are encouraged to apply.

 

Thank you for considering a career with Froedtert Health!

   

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. 

 

FTE: 1.000000

 

*1.0 FTE is Full-Time any position less than 1.0 FTE is Part-Time and .001 FTE is Optional Part-Time*

 

*Positions with an "FTE" (full time equivalency) of  .8 - 1.0  are eligible for full-time medical dental and vision benefits.  Positions with an "FTE" of  .5 - .799  are eligible for part-time pro-rated medical dental and vision benefits*

 

Shift: 1st shift Monday-Friday 8:30-5pm Rotating Saturdays 8am-noon

 

Responsibilities:
This position is responsible for helping end-users who are having any computer software problem for Froedtert Health's Epic Systems. This position may also have responsibility for responding to questions regarding the functionality performance and availability of business applications running on the hospitals' network. Will work closely with Manager to ensure that the Help Desk function delivers at a service level consistent with the expectations of the hospitals' end-users. Works with other IS department staff to ensure proper communication of information that may directly or indirectly impact the users of the various information systems. Works closely and professionally with Help Desk team members and Clinical Informatics team members to promote teamwork and accountability. Other duties as assigned.

 

Summary:
A minimum of one year of relevant Help Desk and customer service experience preferably in a hospital or healthcare setting is required.
Experience should include a minimum of one year of relevant Epic services.
Experience with healthcare business processes and associated applications/software is preferred.

Knowledge of computer/network principles at a level normally acquired through completion of an Associate degree in a relevant technology field or acquired through a combination of education and experience is required.
Epic knowledge/experience preferred.
 

Other information:
Clarity and discipline in communication skills; written and verbal.
Strong organizational multi-tasking and time management skills.
Able to work well in a team environment.

 

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts recruits engages and retains a diverse workforce.  As a federal contractor/subcontractor we take affirmative action in employment based on race sex disability and status as a protected veteran.   We welcome protected veterans to share their priority consideration status with us at 262-439-1961.  We maintain a drug-free workplace and perform pre-employment substance abuse testing