Position Responsibilities/Requirements
Are you curious, motivated, and forward-thinking? Do you like new challenges and learning something new every day? Are you looking for a foot in the door to start your cybersecurity career? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
FIS' Managed IT services provide flexibility to financial institutions as their needs vary and evolve. Our experienced staff acts to ensure customer assets, systems and applications stay current and continuous. That's why organizations in financial services and other industries rely on our team of experts who are dedicated to information, network and internet security.
What you will be doing
The Technical Support Representative Senior is responsible for delivering advanced technical support over the phone in a remote capacity for our cybersecurity services. You will support endpoint security solutions, email security appliances, web security proxies, process firewall requests, and you will even work together with the Cybersecurity Operations Center on investigation requests.
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500® Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here: www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Are you curious, motivated, and forward-thinking? Do you like new challenges and learning something new every day? Are you looking for a foot in the door to start your cybersecurity career? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
FIS' Managed IT services provide flexibility to financial institutions as their needs vary and evolve. Our experienced staff acts to ensure customer assets, systems and applications stay current and continuous. That's why organizations in financial services and other industries rely on our team of experts who are dedicated to information, network and internet security.
What you will be doing
The Technical Support Representative Senior is responsible for delivering advanced technical support over the phone in a remote capacity for our cybersecurity services. You will support endpoint security solutions, email security appliances, web security proxies, process firewall requests, and you will even work together with the Cybersecurity Operations Center on investigation requests.
- Learn. You will be expected to grow your IT and cybersecurity skillsets.
- Solve challenges. No IT issues are exactly alike, we're looking for individuals that can adapt and be agile in an ever-changing IT world.
- Be bold. We want to improve, and you will be the catalyst for our continuous improvement in efficiencies and innovations.
- Provide day-to-day technical support to customers for endpoint security software such as Trend Micro Office Scan, Carbon Black Response, and Cylance on workstations, laptops and servers.
- Troubleshoot and process email security appliances and web security proxies such as Cisco Email Security, Cisco Cloud Web Security and Cisco Umbrella.
- Assist in firewall requests including access list changes and troubleshooting.
- Facilitate report requests utilizing our Security Information and Event Management platform.
- Develop technical and process documentation to improve process.
- Communicate highly technical information in layman terms to non-technical users.
- May participate in development of information technology and infrastructure projects.
- In short, you will be helping the security team ensure customer confidence by securing the financial world.
- Passion and drive to begin your cybersecurity career path
- 4+ years of experience providing end-user desktop support
- Experience supporting desktop operating systems
- Experience supporting MS Office
- Experience with anti-virus
- Experience troubleshooting MS Exchange
- Experience supporting Active Directory
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
- Willing to work any schedule Monday through Friday hour of operation 5 AM to 6:30 PM
- BS degree in CIS, Business, or related field OR 3+ years of equivalent work experience
- Experience supporting network operating systems: Windows 2008/2008R2/2012
- A fantastic range of benefits designed to help support your lifestyle and wellbeing
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A work environment built on collaboration, flexibility and respect
- Varied and challenging work to help you grow your technical skillset
- Direct access to cybersecurity professionals to help you grow your career and eventually move into a IT Security Analyst or IT Security Engineer role
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500® Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here: www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.