Position Responsibilities/Requirements
• Provides technical support activities for a software production processing environment.
• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
• Detects, diagnoses and reports related problems.
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
• Creates and maintains complete documentation relative to the support of application software.
• Provides twenty-four hour support for applications and supporting software.
• Provides consultation to internal users with regard to software capabilities and use.
• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
• Assists development teams in requirements definition, system design and delivery of projects.
• Verifies technical specifications for development projects.
• Acts as project liaison/Services Delivery advocate on projects.
• Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
• Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
• Conducts production support validations/certifications and accepts turnover from development.
• Provides standardized operational reporting metrics to business as well as information technology management.
• Monitors and maintains product availability, capacity and performance for products based on defined service level.
• Provides support to the application security functionality and related administrative and audit services.
• Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.
• Other related duties assigned as needed.
KNOWLEDGE/SKILL REQUIREMENTS
Nice to have:
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500® Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
• Provides technical support activities for a software production processing environment.
• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
• Detects, diagnoses and reports related problems.
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
• Creates and maintains complete documentation relative to the support of application software.
• Provides twenty-four hour support for applications and supporting software.
• Provides consultation to internal users with regard to software capabilities and use.
• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
• Assists development teams in requirements definition, system design and delivery of projects.
• Verifies technical specifications for development projects.
• Acts as project liaison/Services Delivery advocate on projects.
• Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
• Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
• Conducts production support validations/certifications and accepts turnover from development.
• Provides standardized operational reporting metrics to business as well as information technology management.
• Monitors and maintains product availability, capacity and performance for products based on defined service level.
• Provides support to the application security functionality and related administrative and audit services.
• Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.
• Other related duties assigned as needed.
KNOWLEDGE/SKILL REQUIREMENTS
- University degree in computer science, computer engineering or equivalent
- Minimum 3-5 years' industry experience as a software integrator or developer
- Excellent knowledge of scripting languages and tools (shell scripts, Perl)
- Experience with deployment and configuration of distributed enterprise applications in a client/server or n-tier environment
- Experience with high-volume, transaction-oriented computing systems
- Unix (Sun Solaris and Linux) and Windows NT/2000/XP
- Knowledge of database systems (Oracle, Sybase, MS SQL)
- Excellent ability to work with clients and resolve client issues
- Experience performing integration testing
- Knowledge of all phases of the software development life cycle
- Knowledge of C++, Java, J2EE, and web services is an asset
- Experience implementing financial order management or trading applications is an asset
- Familiarity with MQ (Message Query)
- Strong knowledge of WebLogic administration and deployment, JMS subsystem
- Solid Unix scripting skills
Nice to have:
- Experience in DevOps environments and processes
- Understanding of Ansible playbook or other automated deployment framework experience
- Docker deployment and repo management
- Jenkins project setup and configuration
- Logstash administration and configuration
- GIT or Bitbucket practical experience
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500® Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability