Senior Relationship Banker- Brentwood Banking Center

First Horizon Bank
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Job Details

  • Location: Brentwood, TN, 37027
  • Date Posted: 2023-08-14
  • Employment Type: Full Time
  • Category: Banking
  • Req Number: SENIO009526
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We are looking for an outgoing relationship manager to foster strong relationships with our Consumer and Small Business clients.  The relationship manager’s responsibilities will include seeking out new business opportunities, providing clients with knowledgeable advice, guiding their choices, promptly resolving complaints, and ensuring client satisfaction.

To be successful as a relationship manager you should be able to build positive, long-term relationships and support clients in the decision-making process by identifying solutions that most closely meet their needs and add value.


  • Maintain a deep knowledge of company products and services.
  • Building and maintaining strong relationships with prospective and existing clients as well as teammates and business partners.
  • Researching and pursuing new business opportunities including creating centers of influence.
  • Acts as a financial advisor by educating the customer about financial strategies (e.g. Financial planning, investments, insurance, credit) based on customer profile and financial plan, and matching customer needs with appropriate products and services.
  • Monitors customer information/products, financial plan and market trends to identify new customer needs and opportunities to deliver further customer value.  
  • Engages in daily outbound calling to existing and prospective clients to deepen and cultivate relationships which will generate incremental revenue for the bank.
  • Builds, expands and maintains a portfolio of targeted high value and high potential clients.
  • Meeting sales/revenue targets.
  • Resolving complaints and issues efficiently and in a timely manner.
  • Ensuring client satisfaction.
  • Obtain Life and Annuity license with 6 month of hire and Series 6 designation when available.
  • Performs all other duties as assigned


  • Experience as a relationship manager, in customer service, or similar role.
  • Strong communication and interpersonal skills, active listening skills and the ability to build and maintain relationships.
  • Must understand customer relationship management (CRM).
  • Strategic thinker and the ability to analyze and solve problems quickly.
  • Demonstrates initiative and the ability to adapt to changing demands and requirements.
  • Strong organizational skills and the ability to manage multiple responsibilities while delivering results.
  • Must be self-motivated, flexible and able to manage several jobs at one time.
  • High school diploma or general education degree (GED)

Computer skills are required to perform the essential duties of this position and will include Microsoft Office suite – Outlook, Word, Excel and other support systems.

Note:  As part of the employment process for this position, you will have to meet the requirements of a background credit check.  This position requires compliance with S.A.F.E Mortgage Licensing Act of 2008 and all related regulations.  Ongoing employment is contingent upon meeting all such requirements.

Benefit Highlights

About Us
First Horizon Corp. (NYSE: FHN), with $89.1 billion in assets as of December 31, 2021, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, mortgage, and title insurance services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

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Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)