Company Summary
Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.Job Summary
The intern will work in a program designed to help college students gain experience and develop the technology, professional and interpersonal skills to use throughout their career. First American Interns work in a corporate environment within the Financial/Title Industry—balanced with intern-specific activities, executive level presentations and networking opportunities—while under the close supervision and guidance of a manager and/or mentor. Undergraduate students are assigned significant work assignments to support a specific business function within Marketing, Human Resources, IT, Accounting and Finance.
In this role you will:
• Contribute to the design and execution of UX research activities on multiple features in web and mobile such as:
o Recruiting & scheduling participants
o Collecting and analyzing user behavior data through a variety of mixed qualitative and quantitative methods such as user testing, semi-structured interviews, observation, surveys, A/B testing, card sorting and task log analysis
o Providing summarized research results for discussion and report-out
o Maintain research repository and artifacts
• Work cross-functionally with Product Management, Design and Organizational Change Management to incorporate user-centered research at all stages of the product cycle
• Effectively communicate and illustrate key insights and recommendations through clear writing and storytelling
Knowledge and Skills/Technology Used
- Proficiency in MS Office Suite applications. Finance internship will require strength in MS Excel.
- An interest and willingness to learn about the Mortgage, Real Estate, Financial, Title Insurance or related industries.
- The ability to solve problems, be detailed oriented and be conscientious about all work completed.
- An ingrained concern for the customer and representing our Company in the best professional manner as possible.
- The potential to excel in the following competencies: Communication, Customer Focus, Ethics & Integrity, Teamwork & Adaptability, Productivity & Initiative.
- Outstanding interpersonal skills.
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First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.