Company Summary
Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.Job Summary
Assist escrow branch operations with disbursement of escrow transactions by issuing wires, printing checks and issuing final HUD’s/settlement statements. Review and prepare closing files for disbursement once the file is scheduled to close. Confirm that the file balances are accurate and disburse the funds according to directions, most often by issuing wires. Work with lenders, buyers and escrow officers to balance files that have closed and disburse the file.
Essential Functions
- Prepares wires for transfer
- Disburses files and issues checks
- Provide internal and external customer service
- Numeric and alphanumeric data entry into First American proprietary software
- Involved in a large volume of emails
- Ensure file is properly balance and reconcile any differences with Escrow Officer.
- Reconcile incoming and outgoing wires.
- Wire proceeds to borrowers, lien holders and creditors as required.
Knowledge and Skills/Technology Used
- Intermediate level working knowledge of Microsoft Office applications.
- Ability to read and interpret documents such as safety rules and procedure manuals.
- Ability to write routine correspondence.
- Ability to speak effectively before customers or employees.
- Ability to interpret a variety of instructions furnished in written, oral or schedule form.
- Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
- Writes clearly and informatively.
- Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
- Basic accounting knowledge is helpful.
- Some settlement statement/HUD knowledge is helpful.
- Effective analytical and problem solving skills.
- Excellent customer service and communication skills.
- Detail orientated.
- Ability to prioritize work as needed.
- Flexible on work hours if/when needed.
- Knowledge of what a proration is.
Typical Education
- High School diploma or equivalent
Typical Range of Experience
- 5+ years Banking and/or Escrow Experience highly preferred