Company Summary
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.Job Summary
ESCROW SPECIALIST
As an Escrow Specialist, you will be responsible for processing activities related to escrow account management, including but not limited to payment processing and exception review. An Escrow Specialist will contribute to strategies and planning related to establishing scalable Escrow capabilities and improving the effectiveness of the department functions. The Escrow Specialist will report to the Escrow Manager for day to day management and administration.
PRIMARY DUTIES/RESPONSIBILITIES
- Activities associated with the oversight of Tax, Insurance, and Insurance Claims vendors, including monitoring service delivery/productivity/quality standards
- Tax: exception processing on behalf of the tax vendor, wire requests, monitoring to ensure vendor is performing as contracted.
- Insurance: exception processing on behalf of the insurance vendor, tracking, maintenance, wire requests
- Activities associated with the processing of all Servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers
- Mortgage Insurance: tracking, disbursement, maintenance
- Escrow Analysis: Analysis exception research, off-cycle analysis processing, escrow shortage review, general escrow account maintenance, letter requests
- Activities associated with research request, including
- Performing thorough and detailed research,
- Loan document review
- Adherence to regulatory and legal requirements, including investor and state guidelines
- Processing and monitoring of department reporting requirements and workflow, ensuring that the reports and workflow are created and completed accurate and timely
MINIMUM QUALIFICATIONS:
- Bachelor’s degree, or relevant work experience
- Established Leadership Skills – ability to contribute to the department in line with the company’s vision and core values, driving frequent and continual organizational change and improvement
- Results Oriented – track record of delivering quantifiable results to the organization, organized and disciplined.
- Ability to build relationships internally and externally with key stakeholders, including the ability to be objective and open to the views of others
- Excellent written, presentation and oral communication skills
- Proficiency in Microsoft Office, including Microsoft Word, Excel, and Outlook