Sr Supervisor, Money Room

FanDuel Washington, DC

About the Job

Our roster has an opening with your name on it

The Sportsbook Senior Supervisor's main responsibility will be to lead a team of supervisors who are responsible for the money room, in addition to, the vault and floor operations of the Sportsbook during assigned shifts. This person will supervise transactions in the money room and work on the Sportsbook floor as well.

Everyone on our team has a part to play

  • Supervises the Sportsbook floor, including but not limited to: Sportsbook money room and vault, cashier location assignments, supervisor assignments, customer service staff supervisors and assisting the Manager/MOD as needed
  • Assign sweeps/bankroll increases on cashier drawers as necessary and provide accurate reporting on monies exchanged from employees at the end of each day/event
  • Ensure accuracy of all change, pickups, and banks transports
  • Monitors all monies being wagered
  • Approves and denies sports wagers as appropriate
  • Quickly handle escalated guest disputes in the Sportsbook that cashiers and supervisors are unable to deal with
  • Supervises cashiers to ensure accuracy when issuing and redeeming betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements
  • Provides outstanding customer service to both guests and employees
  • Assists the Sportsbook Manager in maintaining control and authority over the Sportsbook
  • Complies a list of key events, comments/complaints from staff and customers for the Sportsbook Manager to send to senior management at the end of the shift
  • Proactively reports any IT issues with tills or TVs to the appropriate party
  • Key communicator with the Risk & Trading team, along with the Sportsbook Manager during their shift
  • Ensures that all employees perform services and transactions in accordance with company policies and state regulations.
  • Performs other duties as assigned

What we're looking for in our next teammate

  • Previous high volume cash handling experience required
  • 2+ years' experience with cash handling and sportsbook betting experience preferred
  • 1+ year ticket writer/cashier experience preferred
  • Must be able to obtain and maintain a gaming license and satisfy all regulatory requirements
  • Demonstrable experience in a supervisory capacity required
  • Knowledge of the gaming industry and betting process
  • Strong collaboration and project management skills
  • Excellent written and verbal communication skills
  • Ability to thrive in a fast-paced, team-oriented environment
  • Experience in sports or online gaming highly desired
  • Exceptional interpersonal skills in dealing with employees and customers