Retail Supervisor

Face Values Westfield, NJ

About the Job

Retail is a dynamic career and Harmon Face Values is a dynamic company. As a Harmon Face Values Manager you will enjoy a career full of variety…leading by example, selling, creative merchandising, setting the standard for superior customer service as well as hiring, training and developing associates. Our unique and dedicated company, with a hunger for success, has unlimited opportunities for advancement. Harmon Face Values promotes from within…EVERY employee in our company is given the opportunity to grow to their full potential!

As a Retail Supervisor you will oversee and direct the merchandising activities within a Department.  You will work in conjunction with the Department team to ensure proper product presentation while driving sales results and delivering a high level of customer service and meeting productivity goals. 

Key Responsibilities:
• Coordinates and supervises the daily activity to ensure executive of operational plan
• Independently implements resource and operational plans and collaborates with management to troubleshoot and resolve issues as they arise
• Oversees and conducts new hire orientations for store associates to ensure they have knowledge of customer service policies and standards
• Oversees and tracks the training sessions in customer service activities, processes and procedures for all store associates
• Demonstrates advanced knowledge of merchandise category, customer needs, and/or operational procedures; provides coaching and training to associates on team and throughout the store as needed
• Interviews all prospective candidates and trains and develops the associates within their department
• Manages associate’s performance, annual review and progression within job catalog
• Provides direction to ensure the maintenance of the stockroom is clean, safe and in accordance with company directives
• Responsible for authorizing transactions and turning keys when necessary
• Promptly and politely responds to customer inquiries and requests for support
• Oversees incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments
• Directs the receiving and unloading of  store merchandise from third party vendors
• Directs stocking of merchandise on applicable store fixtures following established stocking standards and stocking plans
• Manages the daily replenishment and put away processes to ensure timing and accurate execution
• Executes activities related to store initiatives (for example, efficiency procedures, safety procedures)
• Assigns tasks and monitor schedule/breaks for the associates within their department
• Assists associates to provide increased service to customers in response to specific needs and requests
• Troubleshoots and provides solutions for customer complaints, escalating to management when necessary
• Performs additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrieval, break room and restroom housekeeping
• Decisions are guided by policies, procedures and the store’s business plan; receives guidance and oversight from store management
• Demonstrates commitment to the organization by maintaining regular, on site attendance, is reliable and follows through with responsibilities

• High School diploma or equivalent
• 5-6 years of retail experience desired, including team lead experience in operational or customer-facing roles