Merchandise Specialist 2

Face Values New York, NY

About the Job

Often times, people think that all retail associate positions are the same... and for the most part, they may be right! But when it comes to the merchandise we sell, the people that work for us and the scheduling flexibility we offer, Harmon Face Values is definitely different! Our stores are very entrepreneurial and we have a unique approach to customer service, we are TRULY a retail phenomenon. Our Associate team is responsible for ensuring that our customers are the priority.The Merchandise Specialist 2 oversees a specialty department within their store which is known as a “Store within a store”. In this role you will be a product, service and selling expert for your area. The Merchandise Specialist 2 has merchandising responsibility and oversees the associates who work in their area. Key Responsibilities: • Provide knowledge of merchandise to customers, explaining complex features and differences between merchandise and providing purchasing advice to customers. • Provides guidance to other associates in merchandise category as needed • Is aware of trends and drives new business by engaging with customers and identifying areas of potential sales growth • Resolve customer issues and escalates issues as necessary to ensure customer satisfaction • Manage the productivity of other associates within guidance of supervisor • Perform additional duties as required including, but not limited to, stocking, freight processing, price changes and cart retrieval Education/Experience/Qualifications: • High School diploma or equivalent • 4-6 years of retail experience desired • Effective communication and customer service skills • Readily adjusts schedule, tasks, and priorities when necessary to meet business needs