Beauty Advisor

Face Values New York, NY

About the Job

Often times, people think that all retail associate positions are the same... and for the most part, they may be right! But when it comes to the merchandise we sell, the people that work for us and the scheduling flexibility we offer, Harmon Face Values is definitely different! Our stores are very entrepreneurial and we have a unique approach to customer service, we are TRULY a retail phenomenon. Our Associate team is responsible for ensuring that our customers are the priority.

The Beauty Advisor oversees an area within the store. In this role you will be a product, service and selling expert for your area while meeting sales and productivity goals.

Key Responsibilities
• Models exceptional customer service by building relationships with store customers; makes appropriate recommendations based on customer needs; drives sales through suggestive selling and add-ons
• Engages customers on a one-on-one basis to assist with determining personal needs
• Explains features of a broad array of merchandise to customers
• Promptly and politely responds to customer inquiries and requests for support
• Resolves customer issues using customer service skills, and escalates issues to more senior associates as necessary to ensure customer satisfaction
• Organizes and straightens merchandise areas on the sales floor
• Performs Sales Associate tasks
• Knowledgeable of available technology and tools
• Assists customers by offering an order when merchandise is out of stock or not carried in the store
• Performs additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrieval, break room and restroom housekeeping
• Demonstrates commitment to the organization by maintaining regular, on site attendance, is reliable and follows through with responsibilities

• High School diploma or equivalent
• 2-4 years of retail experience desired