Senior Client Support Engineer

Publicis Groupe Bangalore, Karnataka

About the Job

Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Job Description

  • Should have combined experience of 5+ years in managing the client, SQL, functional knowledge
  • Should have handled the client
  • Hands on experience in writing complex SQL Queries or expertise
  • Good experience in ITIL process
  • Excellent communication skills
  • Self-motivated person
  • Able to mentor the juniors in the team
  • Knowledge of production support process
  • Knowledge of Jira is preferred
  • Should have the expertise in proposing the solution to client’s problem
  • Serves as liaison between technical and non-technical department in order to ensure that all targets and requirements are met

Qualifications

  • BE/BSC/MCA degree in computer science, engineering or related discipline
  • Requires 5+ years of related client support engineer, technical or business experience

Additional Information